Qantas 2009 Annual Report Download - page 3

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Contents
2 A Transformative Year
4 The Vision
5 New Management Team
6 Financial Overview
8 Operational Overview
10 Chairman’s Report
12 CEO’s Report
14 Our People
16 Our Network
18 Our Fleet
20 Qantas
26 QantasLink
27 Two Brands
28 Jetstar
32 Alliances
33 Online
34 Customer Journey
36 Frequent Flyer
38 Jetset Travelworld Group
38 Freight
40 Sustainable Transformation
42 Safety and Security
46 Environment and
Climate Change
48 Community
50 Board of Directors
52 Corporate Governance
Statement
57 Performance Summary
58 Discussion and Analysis of
Performance Summary
63 Directors’ Report
84 Financial Statements
and Notes
151 Share holde r Informa tion
152 Sustainability Statistics
and Notes
160 Financial Calendar
An online version of this
Report, plus additional
sustainability and investor
information, is available at
qantas.com/annualreport
1 Qantas Annual Report 2009