Western Union 2014 Annual Report Download - page 149

2014 FORM 10-K
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Services
Our Consumer-to-Business payments services are available through a variety of services that give consumers choices as to
the payment channel and method of payment, and include the following:
Speedpay®. Our Speedpay service is offered principally in the United States and allows consumers to make payments to a
variety of businesses using credit cards, debit cards, ACH and in limited situations, checks. Payments are initiated over the phone
or electronically through the Internet. We also partner with some businesses to allow their customers to access Speedpay from
their websites.
Pago Fácil®. In South America, we offer walk-in, cash bill payment services which allow consumers to make payments for
services such as phone, utilities and other recurring bills. In Argentina, we provide this service under the Pago Fácil brand, which
constitutes the vast majority of our services in South America. We offer this service under the Western Union brand in Peru and
Panama.
Western Union Payments. The Western Union Payments service, which includes our Quick Collect® service, allows consumers
to send funds to businesses and government agencies, primarily across the United States and Canada, using cash and, in certain
locations, a debit card. This service is offered primarily at Western Union agent locations, but is provided via our westernunion.com
website in limited situations. This service is also offered in select international locations under the service mark Quick PaySM. We
also offer Quick Cash®, a cash disbursement service used by businesses, government agencies, and financial institutions primarily
to send money to employees or individuals with whom they have accounts or other business relationships. Consumers also use
our Western Union Convenience Pay® ("Convenience Pay") service to send payments by cash or check from a smaller number of
Convenience Pay agent locations primarily to utilities and telecommunication providers.
Distribution and Marketing Channels
Our electronic consumer payment services are available primarily through the phone and online, including through certain
mobile devices, while our cash-based consumer services are available through our agent networks and select Company-owned
locations, primarily in South America.
Businesses market our services to consumers in a number of ways, and we market our services directly to consumers using
a variety of means, including advertising materials, promotional activities, call campaigns and attendance at trade shows and
seminars. Our Internet services are marketed to consumers on our websites, on the websites of our partners who offer our payment
solutions or through co-branding arrangements with these partners.
We have relationships with over 15,000 consumer payments businesses to which consumers can make payments. These
relationships are a core component of our payments services. No individual consumer or business accounted for greater than 10%
of this segment's revenue during all periods presented.
Industry Trends
The payments industry has evolved with technological innovations that have created new methods of processing payments
from consumers to businesses. The various services within the payments industry are in varying stages of development outside
the United States. We believe that the United States is moving away from cash and paper checks for bill payments and moving
toward electronic payment methods through the use of multiple technologies.