U-Haul 2007 Annual Report Download - page 10

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Our eMove web site, www.eMove.com, is the largest network of customers and businesses in the self-moving and
self-storage industry. The eMove network consists of channels where customers, businesses and service providers
transact business. The eMove Moving Help marketplace connects “do-it-yourself” movers with independent service
providers to assist movers pack, load, unload, clean
4
, drive and other services. Thousands of independent service
pr
and all of our independent storage affiliate partners for even greater convenience to meet their self-
D
(“SAC
H
Consolidated Financial
ements and Supplementary Data” of this report.
M
ane. Operations are conducted under the registered trade name U-Haul® throughout the United
St
e approximately 89.9%, 90.2% and 89.2% of
co
acement of our rental fleet will allow us to
en
emand. Approximately 55% of all U-
M
ng “moonlighters” (part-time U-Haul
em
to providing a complete line of products selected with the “do-it-yourself”
moving and storage customer in mind.
oviders already participate in the eMove network.
Through the eMove Storage Affiliate Program, independent storage businesses can join the world’ s largest storage
reservation system. Self-storage customers making a reservation through eMove can access all of the U-Haul self-
storage centers
storage needs.
escription of Operating Segments
AMERCO has four reportable segments. They are Moving and Storage (AMERCO, U-Haul and Real Estate),
Property and Casualty Insurance, Life Insurance and SAC Holding II Corporation and its subsidiaries
olding II”) (see Note 2 “Principles of Consolidation” to the “Notes to Consolidated Financial Statements”).
Financial information for each of our Operating Segments is included in the Notes to
Statements as part of “Item 8: Financial Stat
oving and Storage Operating Segment
Our “do-it-yourself” moving business consists of U-Haul truck and trailer rentals and U-Haul moving supply and
service sales. Our Moving and Storage Operating Segment consists of the rental of trucks, trailers, specialty rental
items and self-storage spaces primarily to the household mover as well as sales of moving supplies, towing
accessories and prop
ates and Canada.
Net revenue from our Moving and Storage operating segment wer
nsolidated net revenue in fiscal 2007, 2006 and 2005, respectively.
During fiscal 2007, the Company added over 22,500 new trucks and nearly 2,000 new trailers to our existing
rental fleet. These additions were a combination of U-Haul manufactured vehicles and purchases. As new trucks
were added to the fleet, the Company rotated out of the fleet older trucks. The total rental truck fleet size increased
incrementally from last fiscal year. The continued expansion and repl
ter new markets and to achieve better utilization in existing markets.
Within our truck and trailer rental operation we are focused on expanding our independent dealer network to
provide added convenience for our customers. U-Haul has approximately 14,500 dealers which are independent
contractors, and are exclusive to U-Haul International, Inc. An independent dealer must maintain a singular fleet of
U-Haul vehicles. U-Haul maximizes vehicle utilization by effective distribution of the truck and trailer fleets among
the nearly 1,450 Company operated centers and approximately 14,500 independent dealers. Utilizing its
sophisticated reservations management system, the Company’ s centers and dealers electronically report their
inventory in real-time, which facilitates matching equipment to customer d
ove rental revenue originates from the Company operated centers.
At our owned and operated retail centers we have implemented several customer service initiatives. These
initiatives include improving management of our rental equipment to provide our retail centers with the right type of
rental equipment, at the right time and at the most convenient location for our customers, effective marketing of our
broad line of self-moving related products and services, maintaining longer hours of operation to provide more
convenience to our customers, and increasing staff by attracting and retaini
ployees with full-time jobs elsewhere) during our peak hours of operation.
Effective marketing of our self-moving related products and services, such as boxes, pads and insurance, helps our
customers have a better moving experience and helps them protect their belongings from potential damage during
the moving process. We are committed