PG&E 2008 Annual Report Download - page 15

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Please find page 15 of the 2008 PG&E annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Ben Almario, manager of
emergency preparedness and performance
improvement, knows that more and
more PG&E customers are relying on
pge.com for critical resources and infor-
mation about their energy service.
Last year, he helped create an online
outage mapping tool, putting the power
of Google MapsTMTM to work so customers
can view all electrical system outages.
Customers can easily zero in on their zip
code, city, or county and  nd details on
the outage cause and extent, estimated
restoration time, and other information.
is is one example of ways we are
making it easier for customers to do
business with PG&E. From the kitchen
table to the corporate o ce, customers
are facing intense pressures: less time,
tighter budgets, and diminishing
bandwidth. More than ever, they are
depending on their utility to know their
needs and work with them.
is starts with acknowledging that
one size does not  t all.
PG&E has launched a massive initia-
tive to gain deeper insight into customers’
speci c needs and preferences. We’re
building a powerful,  exible base of
knowledge to help us create and deliver
more responsive, tailored, and cost-
e ective programs and services. Our
people are now putting this resource into
action to sharpen our customer focus
across the company, from call centers and
sales reps to service yards and  eld crews.