NetSpend 2013 Annual Report Download - page 7

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messages and choices. We avoid this saturation
by reflecting upon our core belief and brand
promise
— we believe payments should revolve
around people, not the other way aroundSM.
We call this belief People-Centered Payments.
Behind every account number, we see an
individual with goals and dreams. It is our
belief that everyone should have access to
basic financial services, whether they occur
over the Web, on a mobile device, on an airplane,
at a car-rental counter, or anywhere cash is
not commonly accepted. For the millions of
consumers who find it challenging to conduct
the simplest financial transactions, we believe
experiences with alternative financial service
providers should be positive and empowering.
The Roadmap Ahead
For most of our history, TSYS influenced outcomes
from behind the scenes, as a trusted advisor in
a world that requires high security. Today, we
sit in a unique position where our customers
also rely on TSYS as a company that can look
across the collective client experience, and
anticipate unforeseen pressure points and
unprecedented demands. We think we
provide order and stability in the midst of
these industry shifts.
However, we know what it takes to truly evolve
to a higher level: a willingness to perpetually
adapt and transform our company. There is
no single person responsible for innovation
at TSYS; it is a collective effort that is up to
all of us.
We recently elected two new members to our
company’s Board of Directors. Bill Isaac and
Connie McDaniel each bring a wealth of know-
ledge and experience to our company that will
be extremely valuable as we continue to grow and
expand our role in the ever-changing payments
industry. While we welcome Bill and Connie, we
also say good-bye and thank you to Richard Bradley
who will retire this May after 23 years of service on
the TSYS Board, the last five of which he served as
our lead director.
On a somber note, TSYS said a final good-bye to
two of our long-time, emeritus board members,
Lovick Corn and Richard Bickerstaff, who passed
away during this past year. They were original
members of the Board of Directors with a combined
63 years of service to TSYS. Both will be missed for
their guidance and contributions to our company.
Yet as we move forward, a great sense of anticipation
guides my pen in this year’s letter to shareholders.
You have my deepest gratitude for your unwavering
support. I hope you share our excitement about TSYS’
performance as we work to shape a world where
payments revolve around people — for all businesses
and consumers, including our shareholders, our
team members and our friends.
Sincerely,
Philip W. Tomlinson
Chairman of the Board & Chief Executive Officer