NetSpend 2013 Annual Report Download - page 3

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
Shareholders and Friends,
If you’re reading this letter, you likely know that we got our start
within the payments industry in a behind-the-scenes, supporting
role. And what a journey it’s been.
Our reach in the past, which included just a hundred or so financial
institutions, was limited when compared with today. While we
still think of ourselves as being in a supporting role, we also serve
hundreds of thousands of businesses and millions of consumers.
Day in and day out, we continue to evolve, recognizing that there’s
an increasing intersection between payments and the broader
commerce life cycle.
Philip W. Tomlinson
Chairman of the Board
& Chief Executive Officer
1
At the center of this transformation is our focus on
people. It is our belief that in our rapidly changing
industry, this philosophy of putting people first will
be the mark of a long legacy.
In 2013, we completed the celebration of our 30th
anniversary and looked back at our successes while
also learning from our past. But now, we’re primed and
looking ahead, focusing on the future of TSYS®. Whether
it’s striving to develop the “next big thing” in commerce
or making unglamorous-yet-essential, incremental
changes in our processes and operations, our company
is continuously adapting. This path is marked by
progressive thinking, developing valuable products
and solutions, and creating a flexible infrastructure to
fuel future innovation.
We understand that payments are becoming
increasingly embedded in consumer experiences and
conveniences, without an explicit conventional step
such as swiping a card. It is my view that our company
must do more than simply enable the newest products
and services
—
we must blaze the path that takes our
industry toward the use of any payment channel,
regardless of the device.
In this letter, I will reflect on our 2013 results,
putting them in context within our company’s
framework of progress.
2013 Results
Our strong performance in 2013 is a testament to our
company’s commitment to continuously transform our
service capabilities, a carefully-crafted vision from our
executives and Board of Directors, and the dedication
and passion of more than 9,800 team members around
the world.
• Revenue: Our total revenues exceeded $2 billion
for the first time in our history. For the year, total
revenues were $2.1 billion, an increase of 14 percent.
Revenues before reimbursable items were $1.9 billion
in 2013, an increase of 16.9 percent.