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12
KONICA MINOLTA, INC. Annual Report 2014
Business Transformation Results Case 2
Special Feature
The benefits of the new fleet management include a managed infra-
structure for service calls, continuous print meter readings for track-
ing the total number of printouts and delivery of consumables.
Logistics services for moving and delivering additional hardware and
its installation and configuration were added. On-site Konica
Minolta technicians now solve any service and support issues and
handle ongoing monitoring, servicing and maintenance of all of the
machinery using customized lifecycle management.
The result of Konica Minolta’s input was a standardized infrastruc-
ture with less hardware, easier administration through fleet-moni-
toring and faster service reaction times as well as lower costs.
Before choosing OPS, LHT had 35 different models of output devices
from five manufacturers. Today, it uses only four systems from two
manufacturers, including the Konica Minolta bizhub C360 and
bizhub C552 with identical panels for high usability. LHT employees
now also enjoy standardized printer drivers with graphical user
interfaces.
Results
ment throughout the globe. We base this on globally aligned and
established GMA processes as well as related technical and organi-
zational infrastructure being managed in the sense of Konica
Minoltas “Giving Shape to Ideas” approach, keeping in mind our
core values, such as being open and honest as well as innovative in
creation of pragmatic solutions. Supporting customers such as LHT
will find all our passion as we can realize to create values for busi-
ness innovation worldwide!”
Being organized in global engagement teams our GMA approach
follows always the “Think global, act local” approach, focusing to
create on local level the global approach - together with the cus-
tomer - while focusing on global consistency and again local deliv-
ery and support in long term partnership!”
“The LHT project successfully being conducted in both companies´
partnership approach perfectly stands for our Global Major Account
approach nowadays. Following Konica Minolta´s our global OPS
Concept our first aim has been to recognize and understand LHT´s
requirements.
We then carefully but straight out considered our possible solution
approach taking into consideration to ensure it would be optimized
for the different environments employees use to print. We were aim-
ing to very realistically and practically achieve customer intimacy
and satisfaction to LHT´s benefit, smoothening related processes
with our view to global application.
We are proud to have established our Global Account Program, sup-
porting our customers to rely not only on consistent and tailored
solutions, but as well on consistent account and delivery manage-
Mr. Sönke Söht, Senior Manager Head of Global Major Accounts
Business Operations Konica Minolta Business Solutions Europe GmbH