HP 2009 Annual Report Download - page 12

experience and in-depth, industry-specific knowledge. These services encompass both industry-specific
and cross-industry solutions. Our cross-industry solutions include a broad array of enterprise shared
services, customer relationship management services, financial process management services and
administrative services.
Technology Services. HP provides consulting and support services, as well as warranty support
across HP’s product lines. HP specializes in keeping technology running with mission critical services,
converged infrastructure services, networking services, data center transformation services and
infrastructure services for storage, server and unified communication environments. HP’s technology
services offerings are available in the form of service contracts, pre-packaged offerings (HP Care Pack
services) or on an individual basis.
Enterprise Storage and Servers
The server market continues to shift towards standards-based architectures as proprietary hardware
and operating systems are replaced by industry standard server platforms that typically offer compelling
price and performance advantages by leveraging standards-based operating systems and microprocessor
designs. At the same time, critical business functions continue to demand scalability and reliability. By
providing a broad portfolio of storage and server solutions, ESS aims to optimize the combined product
solutions required by different customers and provide solutions for a wide range of operating
environments, spanning both the enterprise and the SMB markets. ESS provides storage and server
products in a number of categories.
Industry Standard Servers. Industry standard servers include primarily entry-level and mid-range
ProLiant servers, which run primarily Windows↧,(1) Linux and Novell operating systems and leverage
Intel Corporation (‘‘Intel’’) and Advanced Micro Devices (‘‘AMD’’) processors. The business spans a
range of product lines that include pedestal-tower servers, density-optimized rack servers and HP’s
BladeSystem family of server blades. In fiscal 2009, HP’s industry standard server business continued to
lead the industry in terms of units shipped and factory revenue. HP also has a leadership position in
server blades, the fastest growing segment of the market.
Business Critical Systems. Business critical systems include Itanium↧(2)-based Integrity servers
running on the HP-UX, Windows↧, Linux, OpenVMS and NonStop operating systems, including the
high-end Superdome servers and fault-tolerant Integrity NonStop servers. Business critical systems also
include the Reduced Instruction Set Computing (‘‘RISC’’)-based servers with the HP 9000 line running
on the HP-UX operating system, HP AlphaServers running on both Tru64 UNIX↧(3) and OpenVMS,
and MIPs-based NonStop servers. During 2009, we continued to transition all business critical systems
platforms to Itanium-based servers.
Storage. HP’s StorageWorks offerings include entry-level, mid-range and high-end arrays, storage
area networks, network attached storage, storage management software and virtualization technologies,
as well as tape drives, tape libraries and optical archival storage.
HP Software
HP Software is a leading provider of enterprise and service-provider software and services. Our
portfolio consists of:
Enterprise IT management software. Enterprise IT management solutions, including support and
professional services, allow customers to manage IT infrastructure, operations, applications, IT services,
(1) Windows↧ is a registered trademark of Microsoft Corporation.
(2) Itanium↧ is a registered trademark of Intel Corporation.
(3) UNIX↧ is a registered trademark of The Open Group.
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