Advance Auto Parts 2005 Annual Report Download - page 4

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At Advance Auto Parts, we know our
success hinges upon our ability to
give Customers industry-leading
service. That is why the title of this
year’s annual report is “Customer Care,”
reflecting our company’s focus on
answering our Customers’ needs, both
now and in the future.
Each day, Customers send us testimonials and thank you letters
about their experiences in our stores. We are honored that they
take time to let us know we are making progress toward our goal
to provide Legendary Service to every Customer, in every store,
every day. These compliments motivate us to look for more ways
to be “ready in Advance” with the right parts, people and prices.
We have undertaken a number of initiatives at Advance to better
serve our Customers. In 2005, we accomplished the following:
STOCKHOLDERS
letter to our
Your Executive Team: left to right;
Elwyn Murray;
Roger Patkin; Dave Mueller; Keith Oreson; Jim Wade;
Michael Moore; Paul Klasing; Mike Coppola
2