Advance Auto Parts 2005 Annual Report Download - page 10

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Retailing is all about Customer service. That is
why the title of this annual report is “Customer Care,” reflecting
Advance Auto Parts’ founding philosophy and our 70-plus
year commitment to providing our Customers industry-leading
service. We do this by putting their needs first and providing
them with the best and most knowledgeable team in the
automotive aftermarket.
In turn, it is our Customers’ loyalty, our Stockholders’
confidence and our Team Members’ dedication that drives
our company’s success. Their needs are determining
Advance Auto Parts’ direction and business decisions.
SERVING OUR CUSTOMERS
There are distinct differences in
today’s consumers compared to
30, 20 and even 10 years ago,
and Advance’s Do-It-Yourself and
Commercial Customers are no
different. Today’s consumers are
strapped for time, expect to find
goods they need and want, count on
high quality at a great price and want
more choices—which they should.
So, given today’s fast-paced
and hectic environment, why
do our Customers choose to
shop Advance Auto Parts?
Let us show you how
Advance Auto Parts is uniquely
positioned to satisfy each of
these Customers’ needs.
Are you strapped for
time? Look for a nearby Advance Auto Parts store or use
the locator on our web site at www.AdvanceAutoParts.com to
find the nearest location. In just 10 years’ time, Advance has
grown its store base more than five-fold. At the end of 2005,
we had 2,872 stores in 40 states, Puerto Rico and the Virgin
Islands, compared to 536 stores in nine states in 1995. And
we are not stopping there.
Advance continues its commitment to provide a greater
number of convenient locations for our Customers, and we
are aggressively focused on organically growing our store
base. In 2005, we added 231 new stores by building and
acquiring locations in areas where Customers need our
parts, products and services. In 2006, we anticipate adding
170 to 180 new stores.
SATISFACTION
Advance Auto Parts puts our Customers’ needs first
driving customer
“My most important
job is to make sure my
Customers have everything
they need to keep their car
running right—whether it’s having
their car battery changed, locating a
part or answering their car
repair question.”
Gregory A. Terry, Parts Pro
54
percent
2010 format stores
in 2004: 42%,
in 2005:
8