Advance Auto Parts 2005 Annual Report Download - page 17

Download and view the complete annual report

Please find page 17 of the 2005 Advance Auto Parts annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 68

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68

Advance Auto Parts, Inc.
I
Annual Report 2005
I
15
real estate and risk services teams moved a few miles across
Roanoke and joined their counterparts in advertising, corpo-
rate purchasing, human resources, legal and merchandising—
putting all these Team Members under one roof. This
consolidation has improved productivity and significantly
enhanced our ability to better serve our stores.
We also are improving service levels outside our Roanoke
offices. For example, the opening of our new 660,000 square
foot distribution center near Allentown, Pennsylvania
optimizes our company’s transportation costs and provides
more efficient delivery of parts and products to our stores in
the Northeast.
Following a record-breaking hurricane season this past
summer, our Store Support Center and field operations
teams marshaled resources to provide truly Legendary
Service to our store teams in affected areas, including
Alabama, Florida, Louisiana, Mississippi and Texas.
Countless unsung heroes ensured our local store teams
received shipments of fresh food and water; our efforts to
service damaged stores began even before the hurricanes
made landfall. Our logistics group kept our distribution cen-
ters safe and accelerated delivery of key items, such as flash-
lights, batteries, gas cans and generators to stores in the
path of the storms. We also ensured that Team Members dis-
located by the storms were welcomed with open arms at any
Advance Auto Parts store where they wished to work.
In 2006, we are taking our internal service to a new level of
excellence. One of our goals is to deliver a 10-minute service
level. Our commitment to our stores is that whomever they
call, they will receive a response within 10 minutes, period.
We know improved service to our stores translates directly
into improved service to our stores’ Customers. They
deserve nothing less.
SERVICE FOR OUR FUTURE
We are nowhere near done. As Customer preferences
change, population centers move and vehicles evolve, we
will continue to grow, develop our team and adjust our
products and services accordingly to ensure we are viewed
by Customers as their automotive aftermarket retailer of
choice. After all, at Advance Auto Parts our promise to our
Customers is: With Low Prices on Quality Parts our
Dedicated People will Serve You Better! And our Customers
expect us to deliver on this promise.
In 2006, we will continue to develop and implement new
initiatives to further improve our service to our Customers.
And in 2007 and beyond, you can count on us to do
the same.
I
Legendary Customer Service is a pursuit, not a destination.
The 2010 format is a distinguishing feature of Advance Auto Parts stores. More than 54% of our chain now operates in this format
and we will continue converting stores to this look over the next several years.