DHL 2013 Annual Report Download - page 78

NON-FINANCIAL FIGURES
Deutsche Post DHL not only wants to be an attractive investment for shareholders, it
also wants to become the employer of choice for employees and the provider of choice for
customers. Our services in the areas of , diversity, health management, occupational
safety, service and quality play a key role in this endeavour. With programmes in the areas of
environmental protection, disaster management and education, the Group is also committed
to social responsibility.
Employees
“One ” – redesigning 
With excellent  work, we intend to contribute to the performance of the Group
and its divisions, whilst safeguarding the balance between Group-wide harmonisation
and divisional / regional independence. In , we began to transform the content
and structure of our Human Resources activities with the launch of our One  pro-
gramme. Our objective is to create a globally integrated  management and, over the
course of the reporting year, important steps were taken towards this goal: corporate
and divisional structures were redesigned, a cross-divisional  decision-making body
was established, and a globally applicable  process framework created.
In future, Group-wide strategies and standards will be introduced across all areas of
. Furthermore, we intend to take strategic action to achieve success by way of ten key
initiatives, including talent management, diversity and leadership development training.
ese changes within the  organisation are being accompanied by a batch of
measures, including a network of promoters set up specically to help facilitate the
changes and a new training programme designed for all  employees within the Group.
Employee opinion survey with good results
e annual results of our global employee opinion survey represent indicators relevant
for internal management. e objective is to measure employee commitment within the
Group and ensure it is further encouraged via appropriate measures. e conduct of
management is very important in this respect and it is for this very reason the “Active
Leadership”  is tied to management bonuses. Overall, the results were good across
the Group, with all areas rated as better than or unchanged from the prior-year results.
Participation during the reporting year lagged slightly behind that of the prior year as
a result of adjustments in communication and reporting practices.
. Selected results from the employee opinion survey

2012 2013
Participation rate 80 77
 Active Leadership 69 70
 Employee Commitment 72 72
Group management, page 
74 Deutsche Post DHL 2013 Annual Report
Non-Financial Figures
Employees
Group Management Report