DHL 2013 Annual Report Download - page 15
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Mobile services from Parcel
With the barcode scanner our customers can
track their items, calculate postage, find
their closest Packstation, Paketbox or postal
outlet, or contact customer service – all with
the app. dhl.de/mobil
All services are available throughout Germany.
Post office direct
People who are rarely at home during the day
have the option of having their items sent directly
to the postal outlet of their choice, ready for
collection at their convenience.
Parcel notification and preferred day
With the parcel notification service, our customers
know when their parcel will arrive. And if they are
not at home, they can choose another delivery
date using the preferred day service.
Preferred location
Upon request, we deliver items to customers
even if they are not at home. They stipulate a
concealed place on their property where we can
leave the parcel when they are not in.
Preferred neighbour
Alternatively, customers may nominate someone
in their immediate neighbourhood with whom we
can leave their parcels if they are not at home.
Paketshops
Paketshops offer our customers another alter native
when mailing parcels, small packages and returns.
Opening hours are flexible and customers do not
have to queue to post a parcel. dhl.de/paketshop
Paketbox
Thanks to this letterbox for parcels and small
packages our customers can send pre-stamped
parcels, small packages and returns around
the clock – now from around , locations in
Germany. dhl.de/paketbox
collection service
This simple and convenient service allows cus-
tomers to have their parcels and small packages
collected by one of our couriers from their home
or any specified address – nationwide in Germany.
dhl.de/abholung
Packstation
Packstation users can send and receive parcels
day and night. Gone are the days of waiting for
a courier or worrying about opening hours. There
are now around , Packstations available
throughout Germany. dhl.de/packstation
SENDING AND RECEIVING
PARCELS MADE EASY
An overview of all recipient services is available at:
paket.de
13Deutsche Post DHL 2013 Annual Report