DHL 2013 Annual Report Download - page 110

Development of further indicators relevant
for internal management
 and operating cash flow demonstrate positive trend
With regard to the  aer asset charge nancial performance metric and operat-
ing cash ow, we expect to see a further positive development in nancial year  in
line with the respective  trend. Here, the continuing rise in business volume may
result in an increase in working capital within the individual divisions.
Employee opinion survey results again positive
We intend to keep up the positive results that our employee opinion survey achieved
in the reporting year. For , we expect to see a slight increase to   in the approval
rating for the key performance indicator “Active Leadership”.
Transparent presentation of greenhouse gas eciency
We intend to increase transparency in our greenhouse gas eciency because it is the
target of our GoGreen environmental protection programme. It will be measured using
a  Eciency Index , which is based on division and business unit-specic
emission intensity gures that show the ratio of the respective emissions to a match-
ing performance indicator. In future, we shall report on this performance metric on a
regu lar basis as an additional non-nancial indicator relevant for internal management.
This Annual Report contains forward-looking statements that relate to the business, financial performance and results of oper-
ations of Deutsche Post . Forward-looking statements are not historical facts and may be identified by words such as “believes”,
“ expects”, “predicts”, “intends”, “projects”, “plans”, “estimates”, “aims”, “foresees”, “anticipates”, “targets” and similar expressions.
As these statements are based on current plans, estimates and projections, they are subject to risks and uncertainties that could
cause actual results to be materially different from the future development, performance or results expressly or implicitly assumed
in the forward-looking statements. Readers are cautioned not to place undue reliance on these forward-looking statements, which
apply only as at the date of this presentation. Deutsche Post  does not intend or assume any obligation to update these
forward-looking statements to reflect events or circumstances after the date of this Annual Report.
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106 Deutsche Post DHL 2013 Annual Report
Expected Developments
Development of further indicators relevant for internal management
Group Management Report