DHL 2013 Annual Report Download - page 29

network. We also partner with publishers to sell subscriptions to more than  press
products both online and oine as part of our Deutsche Post Leserservice, a service that
has seen much success.
e German press services market had a total volume of . billion items in , a
decline of .  from the prior year. Consumer and specialist magazine circulation, in par-
ticular, has decreased. Our competitors are mainly companies that deliver regional daily
newspapers. In an overall shrinking market, we continued to maintain our share at . .
Parcel business focuses on customer needs
With over , retail outlets, around , Packstations and around , Paket-
boxes we oer our customers the densest drop-o network in Germany. , Paket-
shops were added in the reporting year; another , are to follow by the end of .
On the whole we transport more than . million parcels and small packages within
Germany every working day. Volumes are growing as are customer demands. rough-
out our innovations in our parcel business, customers are always in focus.
Recipients have the option to choose where their parcel should be delivered. ey
are notied of the day on which delivery will take place – and in many regions the
delivery time as well. Our courier service even provides same-day parcel delivery and
evening delivery within a delivery window of the customer’s choice.
We are expanding the logistics platform, allowing business customers to grow their
online retail business even more quickly: small and medium-sized retailers can take
advantage of an additional sales channel at our shopping portal, MeinPaket.de. On
request, we can even cover the entire supply chain – from warehouse logistics to returns
management. We are developing the online food retailing segment at our online super-
market, Allyouneed.com, and our -Mann-Handling oers a solution for delivering
furniture ordered online.
e German parcel market volume totalled around . billion in , nearly . 
more than the prior year. For years now, e-commerce has been the most important driver
of growth. In , business customer volumes again experienced very strong growth
and had a positive impact on growth in the mail-order and parcel services businesses.
Overall, our market share in the reporting year was approximately . .
Sending mail and parcels internationally
We carry mail and parcels across borders and oer international dialogue market-
ing services. In addition, we serve business customers in key domestic mail and parcel
markets, including in the United States and China.
We set ourselves apart from the competition by oering innovative products. For
example, we are developing international shipping solutions for private consumers
 in the growing e-commerce sector. is now includes a returns solution for
 European countries. Our oer also comprises consulting and services for all phys-
ical and digital dialogue marketing needs. Furthermore, we oer international physical,
hybrid and electronic written communications for international business customers,
giving them the exibility to decide what best suits their needs. Foreign customers tap
into our expertise and experience in order to do business successfully in the German
market. e global market volume for outbound international mail was approximately
. billion in  (previous year: . billion). e decline in light-weight letters and
press products could only be compensated for in part by the increase in heavier items.
Our market share remained stable at the prior-year level of . .
. Domestic press services
market, 
Market volume: . billion items
Source: company estimate.
11.4 % Deutsche Post
88.6 % Competition
. Domestic parcel market, 
Market volume: . billion
Source: company estimate.
42.3 % 
57.7 % Competition
. International mail market
(outbound), 
Market volume: . billion
Source: company estimate.
15.8 % 
84.2 % Competition
25Deutsche Post DHL 2013 Annual Report
General Information
Business units and market positions
Group Management Report