DHL 2013 Annual Report Download - page 67

MAIL DIVISION
Revenue up by . 
In the reporting year, revenue in the division was , million and therefore well
above the prior year’s gure of , million, despite . fewer working days. e gure
for the reporting year included negative currency eects of  million. Our operating
business performed well overall, especially in the Mail Communication, Parcel Germany
and Global Mail business units. In the rst half of , we utilised some of the provision
recognised for postage stamps, which resulted in a positive eect of  million.
Volumes increase following product discontinuation
In the Mail Communication business unit, the volume of letters we delivered in 
increased overall by . , although private customer volumes declined by . . Since
we discontinued our Infobrief product, business customers have been sending more
traditional letters. In the regulated sector, we raised prices for the rst time in  years
as permitted by the price-cap procedure. Revenue in the business unit increased in the
reporting year by .  from , million to , million. A further price increase
was approved for .
. Mail Communication: volumes
mail items (millions)
2012 2013 + / – % Q 4 2012 Q 4 2013 + / – %
Business customer letters 6,403 6,672 4.2 1,643 1,745 6.2
Private customer letters 1,175 1,144 –2.6 341 335 –1.8
Total 7,578 7,816 3.1 1,984 2,080 4.8
Unaddressed advertising mail on upwards trend
In the Dialogue Marketing business unit, volumes declined overall. Whilst
unaddressed advertising mail saw an upwards trend, addressed advertising mail
declined because we discontinued our Infobrief product. e mail-order business
continued to hold back on advertising expenditure. Moreover, the insolvencies of our
customers Neckermann and Praktiker had an adverse impact. Revenue in the business
unit declined by .  in the reporting year to , million (previous year: , mil-
lion). e quarter-on-quarter decline was somewhat less pronounced.
. Dialogue Marketing: volumes
mail items (millions)
2012 2013 + / – % Q 4 2012 Q 4 2013 + / – %
Addressed
advertising mail 5,869 5,470 – 6.8 1,607 1,529 – 4.9
Unaddressed
advertising mail 4,197 4,281 2.0 1,158 1,253 8.2
Total 10,066 9,751 –3.1 2,765 2,782 0.6
Press services revenue down
Revenue in the Press Services business unit totalled  million in the reporting
year, .  below the prior-year gure of  million. Circulation gures continued
their downwards trend in the German press services market and further publications
were discontinued.
Glossary, page 
63Deutsche Post DHL 2013 Annual Report
Report on Economic Position
Business performance in the divisions
Group Management Report