DHL 2013 Annual Report Download - page 33

SUPPLY CHAIN DIVISION
Customer-centric outsourcing solutions in two business units
In our   division,  provides warehousing, managed transport
and value-added services at every link in the supply chain for customers in a variety
of industries. We also oer solutions for corporate information and communications
management tailored precisely to the needs of our customers. e division comprises
the two business units of Supply Chain and Williams Lea.
Integrated end-to-end offering in contract logistics
In the Supply Chain business unit, we provide logistics solutions along the entire
supply chain for customers in a wide variety of sectors. From planning, sourcing, pro-
duction, storage and distribution to returns and recycling, customers rely on us to ensure
a smooth logistics ow.
. Logistics and value-added services along the entire supply chain
Raw
materials DistributionProduction flows ReturnsInbound transport Outbound transport Warehousing
 Supply Chain Services
1 2 3 54 6
1 Plan – Laying the foundation
for a supply chain
2 Source – Getting the materials
at the time required
3 Make – Supporting product
manufacturing
4 Store & Customise – Getting it
ready to sell
5 Deliver – Getting it where it
needs to be
6 Return – Bringing it back when
it’s not needed
We oer warehousing, distribution, managed transport and value-added services as
well as business process outsourcing, supply chain management and consulting solutions.
We secure them competitive advantages by ensuring that our customers’ products and
information reach their markets quickly and eciently. With local insight and global
scale, we support customers in more than  countries in optimising their complex
processes.
Our business mainly provides expert solutions in six focus sectors: Consumer, Retail,
Technology, Life Sciences & Healthcare, Automotive and Energy. We manage the supply
chains all the way from the source of supply to the end customer. Flexibility, reliability
and cost eciency are the key value drivers of our services, which range from inter-
national inbound logistics and warehouse and transport services to packaging and other
value-added services.
Customers in the Technology sector require fast, exible and ecient supply chains.
In addition, demand for integrated product and service logistics is increasing. Our
portfolio ranges from inbound-to-manufacturing services and warehouse and transport
services to integrated packaging solutions, returns management and technical services.
For a leading manufacturer of printers and multifunctional systems, we handle the
Glossary, page 
Glossary, page 
29Deutsche Post DHL 2013 Annual Report
General Information
Business units and market positions
Group Management Report