DHL 2013 Annual Report Download - page 31

International express business has increased
e international express business beneted in the reporting year, amongst other
things, from the overall stabilisation of the economy, the increase in e-commerce and
the growing importance of small and medium-sized enterprises in international trade.
e strong growth of our  product compared with the market indicates that we
maintained our position as global market leader.
Positive development in the Europe region
Despite modest economic momentum the express business in the Europe region
witnessed positive development. We were clearly the leading provider in . In order
to meet growing volumes in the future, we began work at the end of  to double
the capacity of our global hub in Leipzig, Germany. With improved service quality, we
intend to strengthen our position at this strategically important location.
Geared for growth in the Americas
Given the economy’s solid performance, our express business in the region was also
successful in the reporting year, as illustrated on page .
In the summer of  we opened our expanded hub in Cincinnati, and, with a total
investment of  million, we are thus prepared for future growth, particularly in
the small and medium-sized customer segment. We have also invested in Latin America,
especially in Mexico and Brazil, the largest economies in the region.
Asia remains an important market
Asia remains an important and protable market for us and it is expected that our
leading position will have been further solidied there in the reporting year.
At our North Asia Hub in Shanghai, we are the rst company in the region to be
permitted to oer the sorting of international transit shipments, a service which we have
provided since the fourth quarter of . is not only expands our service but also
improves the utilisation of the hub.
Reliable partner in the Middle East
Business in the Middle East remained particularly dicult in the reporting year,
given the political unrest in Afghanistan, Yemen, Bahrain, Libya and Syria. Whilst
adhering to legal requirements and ensuring the safety of our employees, we maintained
our operations and therefore proved ourselves a reliable partner to our customers.
We are continuing to strengthen our presence in the Middle East through invest-
ments in Egypt, Saudi Arabia and Dubai, where we began construction of a logistics
centre in the rst quarter of . e facility covering roughly , m² located near
Dubai is intended to improve services for customers who import and export goods
into and out of the United Arab Emirates. Together with our partner,  Middle East
General Enterprise . . ., we shall invest around  million in the location and thus
further expand our leading position in the area.
. European international express
market, 
1, 2, 3: top 
Market volume: , million
1 Includes the  express product.
2 Country base: , , , , , , , , , ,
, , , , , , .
3 Latest available market study.
Source: Market Intelligence , annual reports
and desk research.
23 % 
14 % 
10 % FedEx
41 % 
. The Americas international express
market, 
1, 2, 3: top 
Market volume: , million
1 Includes the  express product.
2 Country base: , , , , , , , ,
, .
3 Latest available market study.
Source: Market Intelligence , annual reports
and desk research.
30 % 
16 % 
1 % 
50 % FedEx
. Asia Pacific international express
market, 
1, 2, 3: top 
Market volume: , million
1 Includes the  express product.
2 Country base: , , , , , , , , ,
, , , .
3 Latest available market study.
Source: Market Intelligence , annual reports
and desk research.
21 % FedEx
14 % 
10 % 
40 % 
27Deutsche Post DHL 2013 Annual Report
General Information
Business units and market positions
Group Management Report