DHL 2013 Annual Report Download - page 25
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GENERAL INFORMATION
Deutsche Post DHL is the world’s leading mail and logistics services group. The
Deutsche Post and corporate brands represent a one-of-a-kind portfolio of logistics
and communications (Deutsche Post) services. We provide our customers with both
easy to use standardised products as well as innovative and tailored solutions ranging
from dialogue marketing to industrial supply chains. About , employees in more than
countries and territories form a global network focused on service, quality and sustain-
ability. With programmes in the areas of environmental protection, disaster management
and education, we are committed to social responsibility.
Business model and organisation
Four operating divisions
Deutsche Post is a listed corporation domiciled in Bonn, Germany. e Group
is organised into four operating divisions, each of which is under the control of its own
divisional headquarters and is subdivided into business units for reporting purposes.
We are the only provider of universal postal services in Germany. In our
division, we deliver domestic and international mail and parcels and we are specialists in
dialogue marketing, nationwide press distribution services and all the electronic services
associated with mail delivery.
Our division oers courier and express services to business and private
customers in more than countries and territories, the most comprehensive network
in the world.
Our , division handles the carriage of goods by
rail, road, air and sea. Our services extend from standardised container transport to
highly specialised end-to-end solutions for industrial projects, and solutions tailored
to specic sectors.
Our division provides warehousing, managed transport and value-
added services at every link in the supply chain for customers in a variety of industries.
With Williams Lea we also oer solutions for corporate information and communica-
tions management tailored precisely to the needs of our customers.
We consolidate the internal services that support the entire Group, including
Finance, , Procurement and Legal, in our Global Business Services . is allows
us to make even more ecient use of our resources whilst reacting exibly to the rapidly
changing demands of our business and our customers.
Group management functions are centralised in the Corporate Center.
Glossary, page
21Deutsche Post DHL 2013 Annual Report
General Information
Business model and organisation
Group Management Report