DHL 2013 Annual Report Download - page 12
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Smiling online shoppers hug
their postmen, people cry
out with joy when they clap
eyes on a courier – or
so Zalando would portray
its customers. The story of
this online shop is nothing
if not fast paced: the small
corporation, founded in
by Robert Gentz and David
Schneider as a start-up in a
Berlin flat, is today Zalando –
one of the heavyweights
in the German online shop-
ping market.
In the beginning, the founders
packed and took the parcels to the
post office themselves. Within a few
weeks of the company’s founding, they
had to order a taxi to transport the
parcels, with their daily volume quickly
rising to around parcels. Today, the
use of taxis to transport parcels to an
outlet has ceased to be logistically
viable: Zalando now sends an average
of one million parcels to customers
every month.
Deutsche Post DHL supports
growth
Without the help of a strong logis-
tics partner, it would not have been
possible for the company to handle
such rapid growth – and Paket has
been on board from the word go. Today,
Deutsche Post DHL’s parcel branch is
the company’s main shipping partner,
handling all of Zalando’s dispatches
and the majority of its returns.
“Our services make us an ideal
partner for Zalando,” explains Katja
Herbst, Chief Sales Officer at Paket.
“We’ve been working together for years
and we share a common goal: satisfied
customers.”
SCREAM
FOR JOY
DHL CO-WRITES THE ZALANDO SUCCESS STORY
10 Deutsche Post DHL 2013 Annual Report