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INDEX
A
Air freight , , , , ,  f., 
Annual General Meeting  ff., , ,  ff., ,
 f.,  ff., , 
Articles of Association  ff.,  f.
Auditor’s report , 
Authorised capital , , 
B
Balance sheet , , , , , , ,  ff.,
 ff.,  ff.,  ff., ,  ff.,  ff.
Board of Management  ff., ,  ff., , , , ,
 ff., , ,  ff.,  f.,  ff.,  ff., , , ,
 f.,  f.,  f.
Board of Management remuneration , , ,
,  ff.,  f.,  f.
Bonds ,  ff.,  f., , , ,  f.,  ff.
Brands ,  f., , , , , 
C
Capital expenditure , ,  f., , ,  f., , ,
, , , ,  f., , , 
Capital increase , 
Cash flow statement , , , ,  ff., 
Change of control  f., 
Consolidated net profit , , , ,  f., , ,
, , , 
Consolidated revenue , , , , ,  ff., ,
, , 
Contingent capital  f., 
Contract logistics ,  f.,  f., , , , , ,
, , 
Corporate governance ,  ff., , ,  ff., 
Cost of capital  f., , 
Credit lines , 
Credit rating  f.,  f., , , 
D
Declaration of Conformity , , , 
Dialogue Marketing ,  ff.,  f.,  f., , , 
Dividend , , , ,  ff.,  f., , , , ,
, , , , , 
E
Earnings per share , , , , ,  f., , 
 after asset charge ,  f., , , , ,  f.
Employee opinion survey , , , , , ,
, 
-Postbrief , , , , 
Equity ratio  f., , 
 ,  f.,  f.,  f., , ,  ff., , ,  f.,
, ,  f.,  f., , , , ,  f., ,  f.,
 f., , , 
F
Finance strategy  ff., , , , 
First Choice , , , , , 
Free cash flow , , , , , 
Free float  f., 
Freight , , , , , , , , , 
Freight forwarding business , , 
G
Global Business Services  f., , 
Global economy  f., ,  f.,  f., 
Global Forwarding , , , , , , ,  f., ,
, , 
 ,  ,  f., , ,  ff.,
,  f., , , , ,  f., ,  f., , ,  f.,
, , 
Global Mail , , ,  f., , , , 
Global trade  f.,  f.,  ff., 
GoGreen  f., , , 
GoHelp 
Guarantees , 
I
Illness rate 
Income statement , ,  f., ,  f., ,
 ff., ,  f.
Income taxes , ,  f., ,  ff., , ,
 f., 
Investments , ,  f., , , ,  f., , , ,
, , , , , , ,  f., , , , 
L
Letters of comfort , 
Liquidity management , , 
M
 ,  f.,  f.,  f., ,  ff., , ,  ff., ,
, , , , , , ,  ff.,  f., ,  ff.,
 f., , , 
Mail Communication ,  f., ,  f., , , , 
Mandates 
Market shares  f.,  f., , , 
N
Net debt ,  f., , , 
Net gearing , , 
Net interest cover  f.
Net working capital  f.,  f., , , 
O
Ocean freight , , , ,  f., , 
Oil price , 
Operating cash flow , , , ,  f., , , 
Opportunity and risk management  ff.
Outlook ,  ff.
P
Parcel Germany , , ,  f., , ,  ff., , ,
, , , , , , , , 
Pension Service , , , , 
Press Services , ,  f.,  f., , , 
Price-to-earnings ratio , 
Profit from operating activities , , , , ,
, , , ,  f., 
Q
Quality , , , , , , , ,  ff., , , ,
, 
R
Rating  f.,  f., , , 
Regulation , , , ,  f.
Responsibility statement 
Retail outlets , , , , , , , 
Return on sales , , , , , , , , , 
Revenue , , , , ,  f., ,  ff., ,  f.,
,  ff., , ,  ff., , 
Road transport , ,  f., 
S
Segment reporting  f., 
Share capital  ff.,  f., , 
Shareholder structure 
Share price  f., ,  f.
Staff costs , , , , ,  f., , , ,
, 
Strategy  ff., ,  f.,  f., ,  f., , 
Supervisory Board  ff., , , ,  ff., ,  ff.,
 f.,  ff., , ,  ff.
Supervisory Board committees  ff., , ,
 ff.,  f.
Supervisory Board remuneration ,  ff.,  f.
  ,  f.,  f., , ,  f.,  ff., ,
 f., , , , , ,  f.,  f., , ,  f.,
, , , 
T
Tax rate , 
Trade volumes  f.,  ff.
Training  f., ,  f., 
W
  f., , 
Williams Lea ,  f.,  f., , ,  f., , , ,
, , 
Working capital  f.,  f., , , , , , ,
, 
217Deutsche Post DHL 2013 Annual Report
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