Mondelez 2012 Annual Report Download - page 332

TABLE OF CONTENTS
(continued)
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY FILED HEREWITH OMITS
THE INFORMATION SUBJECT TO A CONFIDENTIALITY REQUEST. OMISSIONS ARE DESIGNATED [ * * * ]. A COMPLETE
VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.
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6.6
Managed Third Parties
34
6.7
Notice of Defaults
36
6.8
Acquired Assets
36
7.
SERVICE LEVELS
37
7.1
General
37
7.2
Service Level Credits; Deliverable Credits
38
7.3
Problem Analysis
38
7.4
Continuous Improvement Reviews
39
7.5
Measurement and Monitoring
39
7.6
Satisfaction Surveys
39
7.7
Notice of Adverse Impact
40
8.
PROJECT PERSONNEL
40
8.1
Transitioned Personnel
40
8.2
Employee Benefit Plans
44
8.3
Other Employee Matters
47
8.4
Key Supplier Personnel and Critical Affected Personnel
48
8.5
Supplier Account Executive
50
8.6
[ * * * ] of Supplier Account Executive and Key Supplier Personnel
50
8.7
Supplier Personnel Are Not Kraft Employees
50
8.8
Replacement, Qualifications and Retention of Supplier Personnel
51
8.9
Conduct of Supplier Personnel
52
8.10
Substance Abuse
53
8.11
Union Agreements and WARN ACT
53
8.12
Application of Acquired Rights Directive and Similar Laws
54
8.13
Altria Affiliates
54
9.
SUPPLIER RESPONSIBILITIES
54
9.1
Policy and Procedures Manual
54
9.2
Reports
56
9.3
Governance Model; Meetings
57
9.4
Quality Assurance and Internal Controls
58