Mondelez 2012 Annual Report Download - page 304

“ Altria ” shall mean Altria Group, Inc., a Virginia corporation with its principal place of business at 120 Park Avenue, New York, New York
10017.
“ Applicable Regulatory Authority ” shall mean, in the United States, the Federal Communications Commission (the “ FCC ”) or comparable
national, territorial, regional, state, provincial or local regulatory bodies of competent jurisdictions and in geographic regions other than the
United States from, to or in which the Services are provided, comparable national, territorial, regional, state, provincial or local regulatory
authorities.
“ Application Server(s) ” shall mean Wintel Servers, AIX Servers, LINUX Servers, UNIX Servers, and AS/400 Servers.
“ Applications Software ” or “ Applications ” shall mean Software that is used to support day-to-day business operations and accomplish
specific business objectives.
“ ARC Rate ” means, in relation to each Billable Resource Unit, the amount specified as the “ARC Rate” for that Billable Resource Unit on the
applicable Supplement, as adjusted pursuant to the applicable Supplement.
“Asset Inventory and Management System ” shall mean an electronic, database-driven application used to store, query, and frequently update
asset inventory information for all assets used in association with the Services, whether the assets are located at Kraft Sites or Supplier Facilities.
“ At Risk Amount ” shall have the meaning given in the applicable Supplement.
“ Audit Period ” shall have the meaning given in Section 9.10.1 .
“ Authorized Users ” shall mean users of Services within and outside of Kraft including, but not limited to, Kraft employees, vendors,
customers and contractors.
“ Availability ” shall mean the Actual Uptime expressed as a percentage of the Scheduled Uptime for a particular System, Application,
Software, Equipment, Network, or any other part of the Services (i.e. Availability % = ((Actual Uptime)/(Scheduled Uptime)) x 100%). Where
Systems are redundant, the outage of one System will not be counted against Availability provided service is not disrupted.
“ Bankruptcy Code ” shall have the meaning given in Section 20.6.2 .
“ Bankruptcy Rejection ” shall have the meaning given in Section 20.6.2 .
“ Baseline FTEs ” shall have the meaning given in Section 4.6.1.1 .
“ Benchmark Standard ” shall have the meaning given in Section 11.10.3 .
“ Benchmarker ” shall have the meaning given in Section 11.10.1 .
“ Benchmarking ” shall have the meaning given in Section 11.10.1 .
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY FILED HEREWITH OMITS
THE INFORMATION SUBJECT TO A CONFIDENTIALITY REQUEST. OMISSIONS ARE DESIGNATED [ * * * ]. A COMPLETE
VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.
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