Mondelez 2012 Annual Report Download - page 321

“ Recovery Point Objective ” or “ RPO ” shall mean the maximum amount of acceptable data loss after an unplanned data loss or unplanned
disruption preventing Kraft Authorized Users from accessing a computer, Server, System, Network or Application files. This is the point in time
before the event from which Application and data can be successfully recovered; that is, the time elapsed since the most recent completed, usable
backup meeting the Kraft defined Application back-up requirements.
“ Recovery Time Objective ” or “ RTO ” shall mean the maximum acceptable length of time for restoring a computer, Server, System,
Network, or Application and regaining access to data and Applications by Kraft Authorized Users and Eligible Recipients for business use in a
production mode after an unplanned disruption, failure or disaster. RTO is comprised of both the amount of time required for Supplier to recover
the Application infrastructure for which Supplier is responsible under the Agreement and the amount of time Kraft and/or Kraft’s designee
require to perform their work to ensure that the RTO is met.
“ Reduced Resource Credit(s) ” or “ RRC(s) ” means, for any Billable Resource Unit, the incremental credit payable by Supplier to Kraft
based on the amount by which the Actual Volumes of Billable Resource Units is below the Resource Baseline for such Billable Resource Unit.
“ Regional Support Services ” shall mean, collectively, the services that will be provided by Kraft to support Kraft non-Core Equipment
consisting of (i) servers and distributed computing equipment and associated attachments, features, accessories, peripheral devices, and cabling,
(ii) personal computers, laptop computers, terminals, workstations and associated attachments, features, accessories, printers, multi-functional
printers, peripheral devices, and cabling and (iii) voice, data, video and wireless telecommunications and network and monitoring equipment and
associated attachments, features, accessories, cell phones, peripheral devices, and cabling, all of which shall be physically installed or located
within a CEEMA Core Location that is designated in Schedule 7 to receive CEEMA Core Services from Supplier.
“ Reports ” shall have the meaning set forth in Section 9.2.1 .
“ Request Management ” shall mean the process of tracking and managing all requests from Authorized Users arising in Kraft’s information
technology environment recorded on the Request Management System, and resolving those requests arising from or related to the Services.
“ Request Management System ” shall mean the functionality and technical characteristics of the System described in the applicable
Supplement as a “Request Management System”.
“ Required Consents ” shall mean the consents (if any) required to be obtained: (i) to assign or transfer to Supplier Kraft licensed Third Party
Software, Third Party Contracts, Equipment Leases or Acquired Assets (including related warranties); (ii) to grant Supplier the right to use
and/or access the Kraft licensed Third Party Software in connection with providing the Services; (iii) to grant Kraft and the Eligible Recipients
the right to use and/or access the Supplier Owned Software, Third Party Software and Equipment acquired, operated, supported or used by
Supplier in connection with providing the Services; (iv) to change location of the installation or use of any Software, Equipment or System
(including consents to offshore use) or change the permitted use thereof by Supplier; (v) except for Developed Materials that are owned by
Supplier pursuant to Section 14 , to assign or transfer to Kraft, the Eligible Recipients or their designee(s) any Developed Materials; (vi) to
assign or transfer to Kraft, the Eligible Recipients or their designee(s) Supplier Owned Software, Third Party Software, Third Party Contracts,
Equipment leases or other rights following the Term to the extent provided in this Agreement; and (vii) all other consents required from third
parties in connection with Supplier’s provision of the Services or performance of its obligations hereunder.
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY FILED HEREWITH OMITS
THE INFORMATION SUBJECT TO A CONFIDENTIALITY REQUEST. OMISSIONS ARE DESIGNATED [ * * * ]. A COMPLETE
VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.
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