Mondelez 2012 Annual Report Download - page 207

CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY FILED HEREWITH OMITS
THE INFORMATION SUBJECT TO A CONFIDENTIALITY REQUEST. OMISSIONS ARE DESIGNATED [ * * * ]. A COMPLETE
VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.
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9.3.4
Authorized User and Eligible Recipient Meetings
. Supplier shall notify the Kraft Contract Manager in advance of scheduled
meetings with Authorized Users or Eligible Recipients (other than meetings pertaining to the provision of specific Services on a day-
to
-
day basis) and shall invite the Kraft Contract Manager to attend such meetings or to designate a representative to do so.
9.4
Quality Assurance and Internal Controls
.
9.4.1 Supplier shall develop and implement Quality Assurance and internal control processes and procedures, including implementing tools
and methodologies, to ensure that the Services are performed in an accurate and timely manner, in accordance with (i) the Service
Levels and other requirements of this Agreement, generally accepted practices of first-
tier providers within the information technology
industry, (iii) the Sarbanes-Oxley Act of 2002 to the extent of Supplier’s obligations set out in the applicable Supplement , or the
requirements in Schedule 17.4 or otherwise provided in writing by Kraft, (iv) subject to Section 15.10 , the Laws applicable to Kraft
and the Eligible Recipients, and (vi) industry practice standards applicable to Kraft and the Eligible Recipients and the performance of
the Services to the extent of Supplier’s obligations set out in the applicable Supplement. Such processes, procedures and controls shall
include verification, checkpoint reviews, testing, acceptance, and other procedures for Kraft to assure the quality and timeliness of
Supplier
’
s performance. Without limiting the generality of the foregoing, Supplier will:
9.4.1.1 Maintain a strong control environment in day-to-day operations, to assure that the following fundamental control
objectives are met: (i) operational information and financial information (to the extent required to be provided under this
Agreement, including for audit purposes) is valid, complete and accurate; (ii) operations are performed efficiently and
achieve effective results, consistent with the requirements of this Agreement; and (iii) assets are safeguarded;
9.4.1.2 Build the following basic control activities into work processes: (i) accountability clearly defined and understood;
(ii) access properly controlled; (iii) adequate supervision; (iv) transactions properly authorized; (v) transactions properly
recorded; (vi) policies, procedures, and responsibilities documented; (vii) adequate training and education; (viii) adequate
separation of duties; and (ix) recorded assets compared with existing assets;
9.4.1.3 Develop and execute a process to ensure periodic control self-assessments are performed with respect to all Services (such
self
-
assessments to be performed at least annually unless and until Kraft approves less frequent self
-
assessments);