Mondelez 2012 Annual Report Download - page 324

“ Service Function ” shall mean a specific category of Services, such as remote monitoring and management services, systems support and
DBA support performed by Supplier Personnel. Service Functions are listed in the applicable Supplement.
“ Shared Subcontractors ” shall have the meaning given in Section 9.12.3 .
“ SMC ” shall have the meaning given in Section 9.10.9.1 .
“ Snack Business ” means the global snacks business of Kraft and its Affiliates, that is being separated from the North America grocery
businesses in the Spin-Off.
“ SnackCo ” means Kraft.
“ Soft IMAC ” shall mean an approved Soft IMAC request received from Kraft, which IMAC can be performed concurrently with remote
element management tools and does not require any physical on-site intervention. A Software patch or error correction upgrade will not be
considered as a Soft IMAC, but is included in the Services.
“ Software ”
shall mean all software programs and programming (and all modifications, replacements, Upgrades, enhancements, documentation,
materials and media related thereto), to the extent a Party has financial or operational responsibility for such programs or programming in
connection with the Services, including under Schedule 11.1 , 12.1 or 12.3 or the applicable Supplement. Software shall include all such
programs or programming in use or required to be used as of the Commencement Date, including those set forth in Schedule 11.1 or the
applicable Supplement, those as to which the license, maintenance or support costs are included in the Kraft Base Case, and those as to which
Supplier received reasonable notice and/or access prior to the Commencement Date. Software also shall include all such programs or
programming developed and/or introduced by or for Kraft or the Eligible Recipients on or after the Commencement Date to the extent a Party
has financial or operational responsibility for such programs or programming under Schedule 11.1 , 12.1 or 12.3 or the applicable Supplement.
Software includes all Applications, Development Tools, Management Tools and Systems Software.
“ Specialized Services ” shall have the meaning given in Section 9.9.1 .
“ Specifications ” shall mean, with respect to business processes, Software, Equipment, Systems or other contract deliverables to be designed,
developed, delivered, integrated, installed and/or tested by Supplier, the technical, design and/or functional specifications set forth in the
applicable Supplement or Schedule 8 , in third party vendor documentation, in a New Services or Project description requested and/or approved
by Kraft, or otherwise agreed upon in writing by the Parties.
“ Spin-Off ” means Kraft’
s intended separation of its operations into two independent public companies: a North American grocery business and
a global snacks business.
“ Standard Products ” shall mean EUC Equipment and Software requirements and/or specific EUC Equipment and Software that are
designated as being in standard use within Kraft.
“ Standard Voice Network ” shall mean the portion of the Network consisting of Standard Voice Premise Systems, Software, Transport
Systems, Interconnect Devices, and Cabling used to create, connect and transmit voice to Authorized Users.
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY FILED HEREWITH OMITS
THE INFORMATION SUBJECT TO A CONFIDENTIALITY REQUEST. OMISSIONS ARE DESIGNATED [ * * * ]. A COMPLETE
VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.
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