Mondelez 2012 Annual Report Download - page 328

“Three Year Architectural Plan ” shall mean the long-range, comprehensive plan for Kraft’s information technology systems, processes,
technical architecture and standards as described in the applicable Supplement.
“ Tier 1 Disaster Recovery ” shall mean a level of disaster recovery services with an RTO/RPO of less than twenty-four (24) clock hours,
which is generally used for mission critical Systems or Applications with an extreme and immediate business impact if they are not accessible by
Kraft. This recovery methodology has interdependent steps within the overall timeframe in which Kraft and/or Kraft’
s designee are allotted up to
(8) clock hours to perform Application recovery tasks within these time periods and Supplier is measured based upon the remaining time of the
RTO.
“ Tier 2 Disaster Recovery ” shall mean a level of disaster recovery services with an RTO of between twenty-five to seventy-one (25 to 71)
clock hours and an RPO of less than twenty five (25) clock hours, and is generally used for business critical Systems or Applications with high
business impact and a minimal tolerance for downtime if they are not accessible by Kraft. This recovery methodology has interdependent steps
within the overall timeframe in which Kraft and/or Kraft’s designee are allotted up to (12) clock hours to perform Application recovery tasks
within these time periods and Supplier is measured based upon the remaining time of the RTO.
“ Tier 3 Disaster Recovery ” shall mean a level of disaster recovery services with an RTO of between seventy-two to ninety-
six (72 to 96) clock
hours and an RPO of between twenty-four to forty-eight (24 to 48) clock hours, and is generally used for critical Systems or Applications that
have a moderate business impact and a limited tolerance for downtime if they are not accessible by Kraft. This recovery methodology has
interdependent steps within the overall timeframe in which Kraft and/or Kraft’s designee are allotted up to (24) clock hours to perform
Application recovery tasks within these time periods and Supplier is measured based upon the remaining time of the RTO.
“ Tier 4 Disaster Recovery ” shall mean a level of disaster recovery services with a RTO defined in calendar weeks and an RPO that meets the
Kraft defined back-up requirements for the System or Application but not earlier than forty-eight clock hours, and is generally used for Systems
or Applications that are business important that have a reduced or minimal business impact if they are not accessible by Kraft.
“ Tier 5 Disaster Recovery ”
shall mean a level of disaster recovery services with a RTO defined in calendar months and an RPO that meets the
Kraft defined back-up requirements for the System or Application and is generally used for discretionary Systems or Applications that have
minimal or no business impact if they are not accessible by Kraft.
“ Tower ” shall mean any of the components of Services identified in the applicable Supplement as being a “Tower”.
“Transaction Document(s)” means an accepted Kraft order (excluding pre-
printed terms) and in relation to that order valid Supplier quotations,
Supplier published technical data sheets or service descriptions (to the extent such service descriptions do not conflict with the Services to be
provided under the Agreement), Supplier limited warranty statements in the applicable Supplement subject to the terms, limitations and
exclusions, if any, that may be contained in a limited warranty statement delivered with the products or otherwise made available to customer for
those products specifically applicable for the country in which the products are delivered, and mutually executed statements of work, all as
provided by Supplier, or other mutually executed documents that reference this Agreement.
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY FILED HEREWITH OMITS
THE INFORMATION SUBJECT TO A CONFIDENTIALITY REQUEST. OMISSIONS ARE DESIGNATED [ * * * ]. A COMPLETE
VERSION OF THIS EXHIBIT HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.
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