LensCrafters 2003 Annual Report Download - page 13

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• Delivered eye exams and new glasses to 8,900 disadvantaged children during a month-long children’s clinic in San
Felipe, Mexico.
• Donated free vision screenings at schools and health fairs and adjusted eyeglasses at nursing homes, shelters and
hospitals for 238,000 people in need throughout North America.
• Provided eye exams and new glasses to 12,000 underprivileged children in 65 cities in the U.S. and Canada on
twin Vision Vans “Seemore” and “Iris.” Children received eye exams from local volunteer optometrists and new
glasses from Luxottica Retail associates who manufacture the eyeglasses on the van.
• Donated an additional 64,000 pairs of new eyeglasses to individuals in need in stores identified throughout the year
by local charitable agencies. This includes 21,000 people helped on a single day, during the annual December
Hometown Day event.
• Sponsored a Gift of Sight float in the Tournament of Roses Parade on New Year’s Day in Pasadena, California,
honoring the three millionth milestone. An estimated televised audience of 50 million people viewed the event.
• Set an ambitious goal to help seven million by 2008.
In 2003, Luxottica Retail associates and volunteers helped 534,000 people through the Gift of Sight program.
STOCK OPTION PLANS AND BUY BACK PROGRAMS
STOCK OPTION PLANS
At the Extraordinary Shareholders’ Meeting held in Milan on March 10, 1998, shareholders approved the adoption
of a stock option plan under which the value of the Luxottica Group’s shares dedicated to the stock option plan can
be increased by a maximum of Italian Lire 1,225,000,000 through the issue of 12,250,000 ordinary shares to officers
and other key employees of the Group and its subsidiaries. The conversion of the Group’s authorized and issued
share capital into Euro approved by shareholders on June 26, 2001, caused a decrease in the number of ordinary
shares available for the above-mentioned stock option plan. As a result of this and the growth experienced by the
Group, with the subsequent increase in the number of employees potentially eligible for the stock option plan, at the
Shareholders’ Meeting held in Milan on September 20, 2001, shareholders approved the adoption of a stock option
plan under which the value of the Luxottica Group’s shares dedicated to the stock option plan can be increased by a
maximum of Euro 660,000 through the issue of new ordinary shares to officers and other key employees of the Group
and its subsidiaries.
designs for high-end locations, including a flagship store in Beverly Hills, California, which features rich woods, unique
lighting fixtures and jewelry-inspired display cases.
Sunglass Hut International also opened in time for the busy 2003 holiday shopping season a “storefront” in
Amazon.com's Apparel and Accessory store. Amazon.com shoppers are offered the same selection that is available
on sunglasshut.com. Partnering with Amazon.com allowed Sunglass Hut International to further expand its
distribution points and its reach to a larger online shopping audience.
EYEMED VISION CARE
Since 1988, EyeMed Vision Care has been providing vision plans that offer high quality, choice and value
combined with service excellence. Today, EyeMed Vision Care is a well known managed vision care company
throughout the U.S. with over 40 million members and a provider panel offering access to over 11,000 provider
locations, including ophthalmologists, optometrists, opticians and LensCrafters stores.
In 2003, EyeMed Vision Care goals were achieved in the areas of customer retention, panel growth and new
business. It also added over 8.5 million members and over 2,000 providers. New clients included Blue Cross Blue
Shield of Illinois, Health Net, Humana, Anthem Vision, AutoNation and American Electric Power.
Strong infrastructure upgrades during the year allowed EyeMed Vision Care to make significant operational
enhancements, improving service to customers, providers and associates. These improvements helped increase claim
automation and online plan administration. The outcome was an increase in member and provider satisfaction, overall
associate productivity and improved customer service standards. As a result, EyeMed Vision Care achieved a high
customer satisfaction rate of 87 percent and a provider satisfaction rate of 92 percent.
GIVE THE GIFT OF SIGHT CHARITABLE PROGRAM
Give the Gift of Sight, Luxottica Retail’s charitable vision care program, believes clear vision is a basic human right,
not a luxury. Through Gift of Sight programs, associates and doctors from LensCrafters, Sunglass Hut International,
Watch Station, Watch World and EyeMed Vision Care hand-deliver free eye care to disadvantaged people in local
communities in North America and in developing countries.
In 2003, Luxottica Retail:
• Helped its three-millionth Gift of Sight recipient in Guayaquil, Ecuador, tripling its original goal to help one million
people by 2003.
• Completed eleven international optical missions to developing countries delivering eye exams and recycled glasses
to 220,000 people in: Ecuador, three Mexico missions, Dominican Republic, Peru, Bolivia, Panama, two El
Salvador missions and Costa Rica.