IBM 2000 Annual Report Download - page 46

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of U.S. employees reviewed and
enrolled in their annual health care
options via the intranet in 2000.
“Let’s talk innovation. Today, U.S. health
care enrollment is available via the intranet.
Now, employees have access to personalized
decision-making tools, such as a plan finder
that helps them make health care choices;
nearly 42,000 employees used the tool in 2000.
Now, let’s talk convenience and control. More
information is available than ever before, and
transactions can be conducted at any time.
Employees are tracking the value of their HR
programs and making charitable contributions
online, all without the use of paper forms.”
barbara brickmeier
Director, Global Benefits
IBM has avoided $4 billion in cost since
1998 through business process transformation
of procurement, customer support and
employee education.
Today, IBM is working with its software
alliance partners to implement “best-of-class”
e-business capabilities inside the company
to reduce cost in areas such as enterprise
resource planning, customer relationship
management and supply chain management.
Since 1998, IBM Human Resources has
been a leader in the creation of Web-
based tools and information to transform
its employee relationships.
Today, IBM employees use the intranet
to access information, enroll and manage:
• 401K Plans • Career Planning
• Employee Stock Purchase Plans
• Health Care Options • Pension Plans
• Stock Options • Sales Commissions
IBM has also launched a Web resource
for retired employees.
83%
e-workforce
“We’re using some of the best solutions from
our alliance partners to transform and inte-
grate our own systems and operations. The
payoffs: stronger customer relationships, greater
marketplace agility to reach new customers,
and a wealth of experience we can put to work
helping customers who are transforming them-
selves. To be CIO of one of the world’s largest
e-businesses, you need to see the complementary
relationship between external business strategy
and internal technology strategy.”
phil thompson
Vice President, Business Transformation and CIO