IBM 2000 Annual Report Download - page 44

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e-commerce
“Customers need fast and easy ways to
do business with IBM. Our integrated
Web-and-call-center channel, ibm.com
—
providing direct sales, service and
support
—
does that. Today, customers can
access more than 14,000 IBM products
and solutions. And at $47,000 in sales
per minute on an average business day,
we’re IBM’s lowest-cost channel. IBM’s
PC business now does about a third of
its business direct, one of the reasons
it’s returned to profitability.”
doug maine
General Manager, ibm.com
total e-commerce revenue
generated with business
partners, oem partners and
through ibm.com
($ in billions)
14.8
23.3
3.3
98 99 00
e-learning
IBM e-commerce revenue grew
sevenfold over the last three years
to $23.3 billion.
In 2000, e-commerce revenue
through ibm.com grew 143 per-
cent. And revenue generated by
e-commerce with business partners
and OEM partners each grew
50 percent.