Comcast 2013 Annual Report Download - page 10

Table of Contents
Our HD video service provides customers that have an HD set-top box with high-
resolution picture quality, improved audio quality
and a wide-
screen format. Our HD service includes a broad selection of HD programming choices, including major broadcast
networks, leading national cable networks, premium networks and regional sports networks. We also offer select programming in 3-
D format, on both linear channels and through On Demand, to our HD customers who have 3-
D capable TV sets. Our DVR service
allows digital video customers to select, record and store programs on their set-
top box and play them at whatever time is
convenient. Our DVR service also provides the ability to pause and rewind “live” television.
We have invested in our IP and cloud-
enabled video platform, referred to as our X1 platform, which is now available in all of the
markets in which we operate. The X1 platform provides integrated search functionality, personalized recommendations and apps
accessible through televisions. Our video customers also have the ability to view certain live programming and our On Demand
content, browse program listings, schedule and manage DVR recordings, and view additional movies and other content online.
Video customers may also subscribe to our Streampix service, which, depending on the customer
’
s level of service, may include a
monthly fee. Streampix provides customers with access to certain programming via On Demand, online and through our mobile
apps for smartphones and tablets.
High-Speed Internet Services
We offer a variety of high-
speed Internet services with downstream speeds of up to 105 Mbps, and we also have introduced
downstream speeds of up to 505 Mbps in limited markets. These services also include our Internet portal, XFINITY.comcast.net,
which provides access to email, an address book, online storage and online security features. Our customers also have the ability
to access these services, including the ability to manage their email accounts and security features, using our mobile apps for
smartphones and tablets.
Voice Services
We offer voice service plans using an interconnected Voice over Internet Protocol (“VoIP”) technology that provide either usage-
based or unlimited local and domestic long-
distance calling and include options for international calling plans, voicemail, voicemail
transcriptions, text messaging, caller ID and call waiting. For customers with our high-
speed Internet services, our voice services
also include the ability to access and manage voicemail, text messaging and other account features through XFINITY.comcast.net
or by using our mobile apps for smartphones and tablets.
Business Services
We offer our cable services to small (up to 20 employees) and medium-sized (up to 500 employees) businesses (“
business
services”).
In addition to the features provided to our residential cable services customers, our services for business customers
include a website hosting service, an interactive tool that allows customers to share, coordinate and store documents online, hosted
voice services using cloud network servers, a business directory listing, and the added capacity for multiple phone lines.
We also offer advanced voice services and Ethernet network services to our medium-
sized business customers that connect
multiple locations, as well as cellular backhaul services to mobile network operators to help them manage network bandwidth.
Advertising
As part of our distribution agreements with cable networks, we generally receive an allocation of scheduled advertising time on
cable networks that we sell to local, regional and national advertisers under the Spotlight brand. In most cases, the available
advertising time is sold by our sales force. In some cases, we work with representation firms as an extension of our sales force to
sell a portion of the advertising time allocated to us. We also represent the advertising sales of other multichannel video providers in
some markets. In addition, we generate revenue from the sale of advertising online and on our On Demand service.
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Comcast 2013 Annual Report on Form 10
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K