Entergy 2011 Annual Report Download - page 18

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n recent years, our utility operating
companies have encountered and
adapted to numerous challenges
including devastating storms, volatile commodity
prices, transmission matters and evolving
regulatory requirements. Working in tandem
with regulators and other stakeholders, the
utility operating companies have successfully
addressed each challenge while keeping a
constant focus on serving their customers with
affordable, reliable and clean power.
Providing Affordable,
Reliable and Clean Power
Over the past 13 years, our utility operating
companies excelled in providing affordable,
reliable and clean power. Customer service
performance as measured by outage frequency,
outage duration and regulatory outage complaints
improved significantly over this period. Average
residential rates for Entergy utility customers over
the past five years were significantly below the
U.S. average.
UTILITY
Delivering Value for Our Stakeholders
I
Crawfish Frog
Stocky with short legs, crawfish frogs live in river floodplains, forests and open
pasturelands in Louisiana, Mississippi, eastern Texas and as far north as Indiana.
Crawfish frogs make the most of opportunities available to them, using existing
crawfish burrows and other holes in the ground for refuge and hibernation.
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