Entergy 2011 Annual Report Download - page 10

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Our total shareholder return ranked in the bottom quartile of our
peer group – a disappointing and unacceptable result. However,
we are focused on deploying the capabilities and strategies that
can help us achieve our top-quartile shareholder return goal.
Customer satisfaction ratings as measured in a J.D. Power
residential customer survey improved over the prior year – and
two of our utility operating companies ranked among the most
improved. Two separate proposals that are expected to provide
long-term meaningful customer benefits were announced in
2011: the move to join the Midwest Independent Transmission
System Operator and the plan to spin off and merge our electric
transmission business with ITC Holdings Corp. In 2011, after
successfully completing two five-year commitments, we made a
voluntary 10-year commitment to stabilize our cumulative CO2
emissions at 20 percent below year 2000 levels through 2020,
taking into account all three commitment periods.
We completed the immediate Nuclear Regulatory Commission-
mandated measures following events at Japan’s Fukushima
Daiichi Nuclear Power Plant in March 2011. Detailed walk-
downs and reviews confirmed that defense-in-depth – multiple
safety systems and multiple physical barriers – provides for safe
operations even in extreme environments. We continued to
advance the license renewal process at two Northeast plants
and filed an application at a third utility-owned plant in the
South. The NRC renewed the operating license for Vermont
Yankee Nuclear Power Station for 20 years and, in January
2012, a federal district court ruled against the state of Vermont’s
previous attempt to close Vermont Yankee in March 2012.
We raised $2.9 million in bill payment assistance funds from
customers, employees and shareholders. This total reflects a
special one-time 2:1 match from our shareholders in response
to extreme summer heat. As a result of this effort, total 2011
contributions increased 19 percent over 2010. Entergy and the
Entergy Charitable Foundation gave more than $16.5 million in
grants to improve the quality of life in the communities in which
we operate. In 2011, we continued to promote an inclusive work
environment through our more than 20 diversity and inclusion
councils and employee resource groups.
Deliver top-quartile
shareholder return
Provide affordable,
reliable and clean power
to our customers
Operate safe,
secure and vital
generation resources
Contribute to a society
that is healthy, educated and
productive while helping to
break the cycle of poverty
Entergy has a long-standing commitment to sustainability. As a company, we believe
we can only succeed over the long term by simultaneously making progress toward
specific economic, operational, environmental and societal goals. We present these
goals here along with our 2011 progress.
Making Progress on Many Fronts
GOAL 2011 PROGRESS
8