American Home Shield 2010 Annual Report Download - page 7

Table of Contents
as extreme temperatures can lead to an increase in service requests related to household systems and appliances, resulting in higher claim costs and lower
profitability thereby adversely impacting results of operations and cash flows.
American Home Shield is a leading provider of home service contracts for household systems and appliances in the United States. It provides residential
customers with contracts to repair or replace electrical, plumbing, central heating and central air conditioning systems, water heaters and other covered
household systems and appliances and services those contracts through independent repair contractors. As of December 31, 2010, American Home Shield
issued and administered home service contracts in 49 states and the District of Columbia and had no international operations.
ServiceMaster Clean Segment
The ServiceMaster Clean segment provides residential and commercial disaster restoration and cleaning services through franchises primarily under the
ServiceMaster and ServiceMaster Clean brand names, on-site furniture repair and restoration services under the Furniture Medic brand name and home
inspection services under the AmeriSpec brand name.
ServiceMaster Clean. ServiceMaster Clean is a leading franchisor in the residential and commercial disaster restoration and cleaning field in the
United States. As of December 31, 2010, ServiceMaster Clean provided these services in all 50 states and the District of Columbia through approximately
3,050 franchised outlets. As of December 31, 2010, ServiceMaster Clean, through subsidiaries, also provided disaster restoration and cleaning services in
Canada, the United Kingdom and Spain and had licensing arrangements whereby licensees provided these services in Honduras, India, Lebanon, Turkey,
Saudi Arabia, Japan and Southeast Asia.
Furniture Medic. Furniture Medic is a leading provider of on-site furniture repair and restoration services in the United States serving residential
customers. As of December 31, 2010, Furniture Medic provided these services in 44 states and the District of Columbia through approximately 215 franchised
outlets. As of December 31, 2010, Furniture Medic also provided on-site furniture repair and restoration services through franchises in Canada and the United
Kingdom and had licensing arrangements whereby licensees provided these services in Turkey and Saudi Arabia.
AmeriSpec. AmeriSpec is a leading provider of home inspection services in the United States serving residential customers. As of December 31, 2010,
AmeriSpec provided these services in 44 states and the District of Columbia through approximately 250 franchised outlets. AmeriSpec also provided home
inspection services through franchises in Canada.
Other Operations and Headquarters Segment
The Other Operations and Headquarters segment includes the Merry Maids business unit, The ServiceMaster Acceptance Company Limited Partnership
("SMAC") and ServiceMaster's corporate headquarters functions.
Merry Maids. Merry Maids is a leading provider of home cleaning services in the United States. As of December 31, 2010, these services were
provided in 49 states and the District of Columbia through approximately 80 company-owned locations and 400 franchised outlets. As of December 31, 2010,
Merry Maids, through franchises, also provided home cleaning services in Canada, Ireland and the United Kingdom and had licensing arrangements whereby
licensees provided these services in Hong Kong, Japan, South Korea and Southeast Asia.
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