American Home Shield 2010 Annual Report Download - page 277

developed, maintained, processed or transmitted by Service Provider or its agents or subcontractors in connection with the Services.
Physical Security means physical security at any Location housing systems maintained by Service Provider or its agents or
subcontractors in connection with the Services and in the course of physical transportation of assets used by Service Provider in
performing the Services and physical media including Customer Company Information. Systems Security means security of
computer, electronic or telecommunications systems of any variety (including data bases, hardware, software, storage, switching and
interconnection devices and mechanisms), and networks of which such systems are a part or communicate with, used directly or
indirectly by Service Provider or its agents or subcontractors in connection with the Services. Physical Security and Systems Security
are the specific security measures required pursuant to the "Customer Security Requirements" Exhibit.
1.97 Security Requirements has the meaning set forth in Section 3.2(d) of the Master Agreement.
1.98 Service Level Agreement means the schedule to a Transaction Document specifying the service level methodology and the
Service Levels applicable to the Services described in such Transaction Document, remedies for Service Provider's failure to comply
with such Service Levels, including the applicable Service Level Credits, procedures for modifying and improving Service Levels and
related provisions.
1.99 Service Level Credits has the meaning set forth in the "Service Level Agreement" Schedule to a Transaction Document.
1.100 Service Level has the meaning set forth in the "Service Level Agreement" Schedule to a Transaction Document. Each
"Service Level Agreement" Schedule shall be promptly updated and modified from time to time by the Parties to reflect changes to the
Service Levels related to the associated Transaction Document.
1.101 Service Level Termination Event has the meaning set forth in the "Service Level Methodology" Schedule to a Transaction
Document.
1.102 Service Provider means International Business Machines Corporation.
1.103 Service Provider Assets means the equipment, software, goods and other assets which are owned, leased or licensed by
Service Provider, its Affiliates or subcontractors and provided to the Customer Group or otherwise by Service Provider, its Affiliates
or subcontractors and used in connection with the provision of the Services, but excluding the Customer Assets.
1.104 Service Provider Audits means the audits described in Section 9.7(d)(i).
1.105 Service Provider Equipment means the computer equipment, peripheral devices, storage media, cabling, connectors,
extenders and other equipment provided by or through and used by Service Provider in connection with the provision of the Services,
but excluding the Customer Assets.
1.106 Service Provider Indemnitees has the meaning set forth in Section 14.2 of the Master Agreement.
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