American Home Shield 2010 Annual Report Download - page 269

1.11 Benchmarker refers to each of the persons identified in the "List of Approved Benchmarkers" Schedule to a Transaction
Document that may participate in the Benchmarking Process.
1.12 Benchmarking Process refers to the benchmarking process described in the "Market Currency Procedures" Exhibit.
1.13 [***]
1.14 Business Day means each Monday through Friday, other than national holidays, recognized by Customer.
1.15 Changemeans: (1) any change to (a) the Services, (b) the Service Levels, (c) the Service Provider Assets, or (d) the
Customer Asset that, in each case, would alter the (i) functionality, Service Levels or technical environment of the Service Provider
Assets used to provide the Services, (ii) manner in which the Services are provided, (iii) composition of the Services or (iv) cost to
Customer or Service Provider of the Services; (2) any change to (a) the Locations or (b) the Security Requirements, Disaster Recovery
Plan or Customer Compliance Requirements; (3) any change that disrupts the provision of the Services; or (4) any amendment,
modification, addition or deletion proposed by a Party to this Agreement.
1.16 Change Control Procedures has the meaning set forth in Section 9.6 of the Master Agreement.
1.17 Change of Control means the transfer of Control (as defined in the definition of "Affiliate"), or sale of all or substantially all
of the assets (in one or more transactions), of a Party or other designated person or entity, from the person or persons that hold such
Control of such Party or other designated person or entity on the Original Effective Date to another person or persons, but shall not
include a transfer of Control, or such a sale of assets, to an Affiliate of such Party or the loss of Control by such person or persons
without a resulting transfer to another person or persons (e.g., pursuant to the issuance of voting securities representing Control in a
broadly-distributed public offering) or other designated person or entity.
1.18 Change Order means a document that amends the Agreement, and which is executed pursuant to the Change Control
Procedure, in substantially the form set forth in the "Change Control Process" Exhibit.
1.19 Charges has the meaning set forth in the "Charges" Schedule to a Transaction Document.
1.20 Claim means any civil, criminal, administrative or regulatory action or proceeding commenced or threatened by a Third
Party, including Governmental Authorities and regulatory agencies.
1.21 Commencement Date means the date on which Service Provider begins to provide Services under a Transaction Document
to the Customer Group as agreed upon by the Parties, and as set forth in the "Transition and Transformation Plan" Schedule to such
Transaction Document. There may be a separate Commencement Date for a particular Service or set of Services.
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