American Home Shield 2010 Annual Report Download - page 335

We use information gathered at the time of purchase to process your order, to enable the provider to fulfill your order, and to notify
you of your order status. A customer care representative or service provider may contact you in order to fulfill a service you purchased
or to provide information you requested.
Non-personally Identifiable Information
We may collect certain non-personally identifiable information about you when you visit our site, such as the type of browser you are
using (e.g., Netscape, Internet Explorer), the type of operating system you are using, the referring site from which you came (e.g., a
partner site), and the domain name of your internet service provider (e.g., America Online, Earthlink).
We use the non-personally identifiable information that we collect in the aggregate to improve the design and content of our site. We
also use this information to analyze site usage.
Disclosure of information to outside parties
To process your requests for products or services, we will need to share some of the personally identifiable information you provided
(e.g., contact information and information about particular service needs) with service providers in the provider network.
If you choose to receive promotions, newsletters, and/or other types of correspondence from us, the correspondence that you receive
will originate from the ServiceMaster Family of Brands or the provider network, and your personally identifiable information will
continue to be solely maintained by the ServiceMaster Family of Brands.
If you registered with the ServiceMaster Family of Brands through a third-party website or if you registered with a third-party website
through the ServiceMaster Family of Brands, we may need to report certain information to that website, as is necessary.
If you come to the ServiceMaster Family of Brands via a co-branded partner and transact business with us, the information you
provide may be collected and used by the ServiceMaster Family of Brands, as well as by the co-branded partner from which you
came. The ServiceMaster Family of Brands is not responsible for the use that the co-branded partner makes with this information.
To help you identify when you are on the ServiceMaster Family of Brands website, we place our logo in the upper left corner to
indicate that you are within the ServiceMaster Family of Brands.
The ServiceMaster Family of Brands may be obligated to disclose personally identifiable information to law enforcement or agencies,
even though such agencies may not comply with the terms of our privacy policy. The ServiceMaster Family of Brands will disclose
information to such agencies in response to legal process or when we believe in good faith that the law requires it, for example, in
response to a court order, subpoena, or a law enforcement agency's request.
Finally, the ServiceMaster Family of Brands may provide aggregate statistics about our customers, sales, traffic patterns, and related
site information to reputable third-party vendors, partners, service providers, or to the press. Aggregate statistics contain only non-
personally identifiable information.
Information partners collect
Our site contains links to other websites whose information practices may be different than ours. You should consult the other sites'
privacy policies, as we have no control over information that you may submit or that the third parties collect on those sites.
We may offer promotions or content that is sponsored by, or co-branded with, identified third parties. By virtue of these relationships,
these third parties may obtain personally identifiable information that you submit. The ServiceMaster Family of Brands has no control
over the third party's use of this information.
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