American Home Shield 2010 Annual Report Download - page 386

Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE E-7
RESOURCE UNIT DEFINITIONS
This is Schedule E-7, Resource Unit Definitions, to the First Amended and Restated Transaction Document No. 1 to that certain First
Amended and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services, L.P.
and International Business Machines Corporation.
I. INTRODUCTION
This Schedule E-7 describes the measures of Resource Unit utilization and the tracking of such utilization for the Services. Not all
types of hardware and equipment are represented with a Resource Unit; however, Support for all Customer IT hardware and
equipment is included in the Services as set forth in the "Statement of Work" Schedule and Service Provider is fully compensated for
such Support via the Charges as set forth in the "Charges" Schedule to Transaction Document No. 1.
II. DEFINITIONS
Unless otherwise defined herein, capitalized terms have the meanings set forth in the Master Agreement, the "Definitions" Exhibit to
the Master Agreement, or the "Definitions" Schedule to the Transaction Document.
III. RESOURCE BASELINES
The Resource Baselines for each month of the Term are set forth in Schedule E-3 to Transaction Document No. 1.
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Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE E-8
FINANCIAL RESPONSIBILITY MATRIX
This is Schedule E-8, Financial Responsibility Matrix, to the First Amended and Restated Transaction Document No. 1 to that certain
First Amended and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services,
L.P. and International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth
in the Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction
Document.
Schedule E-8 begins on the next page.
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Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE E-9
TERMINATION FEES
This is Schedule E-9, Termination Fees, to the First Amended and Restated Transaction Document No. 1 to that certain First
Amended and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services, L.P.
and International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth in
the Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction
Document.
Schedule E-9 begins on the next page.
[***] [8 pages omitted]
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