American Home Shield 2010 Annual Report Download - page 357

A.42 "Customer Governance Organization" means the Customer governance organization described in Section 2.2 of the
"Governance and Change Control" Exhibit.
A.43 "PMOs" mean the Customer PMO and the Service Provider PMO.
A.44 "Customer PMO" means Customer's program management office that oversees all Service delivery in accordance with the
"Governance and Change Control" Exhibit.
A.45 "Database Instance" has the meaning set forth in the "Server, Storage and Database" section of Schedule E-7.
A.46 [***]
A.47 [***]
A.48 "Deliverable Form" means the form attached as Appendix 4-F to the "Governance and Change Control" Exhibit.
A.49 "Designated CPI" means those CPIs which are designated in the "Service Level Methodology" Schedule as the subject of a
Service Level Termination Event pursuant to Section 2(c)(iv) of the "Service Level Methodology" Schedule.
A.50 "Detailed Re-Solution Plan" means a fully detailed written Re-Solution Plan prepared and agreed upon by the Parties as
further described in Section 5.3 of Schedule F-1.
A.51 "Detailed Specification Report" means the detailed specification report prepared by Service Provider as part of the Change
Control Procedures.
A.52 "Detailed Transformation and Transition Plan" means the detailed written draft of the proposed final Transformation and
Transition Plan as further described in Section 3.2(a) of Schedule F-1.
A.53 "Disaster Recovery" has the meaning set forth in the "Disaster Recovery" section of Schedule E-7.
A.54 [***]
A.55 [***]
A.56 "Early Rebadge Fixed Fees" has the meaning set forth in Schedule E-3.
A.57 "Email ID" has the meaning set forth in the "Messaging" section of Schedule E-7.
A.58 "Emergency Change" means an operational change to the environment necessary to maintain continuity of Services prior to
providing notice to Customer or obtaining Customer's approval of such change.
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