American Home Shield 2010 Annual Report Download - page 294

4. KEY GOVERNANCE PROCESSES
4.1 Change Control
4.1.1 Introduction
(a) This section describes the Change Control Procedures to be followed by Customer and Service
Provider when either Party wishes to make a Change to the existing Services. The purpose of the Change Control Procedures does not
include: [***]
(b) The Parties may by joint written amendment to the Agreement amend or waive any part of the
Change Control Procedures. Any proposed modification to the Change Control Procedures shall be recorded in a Change Request and
such Change Request shall be subject to the Change Control Procedures described below.
(c) [***]
(d) The key steps in the Change Control Procedure will include, at a minimum [***]
4.1.2 Change Control Requirements
(a) The Change Control Procedure shall incorporate, and Service Provider shall comply with, the
following change control requirements:
(i) [***]
(ii) [***]
(iii) No Change shall be implemented without Customer's approval [***].
4.1.3 Change Control Procedures
(a) Either Service Provider or Customer may initiate a Change Request by delivering to the other's
Responsible Executive or his/her nominated representative a Change Order that describes the proposed Change and sets forth the basis
for such change. Service Provider shall assign a unique number to any such request and shall register the Change Order in the Change
Order Log as described in Section 4.1.11 below.
(b) [***]
4.1.4 Change Orders
(a) [***] Service Provider shall prepare and submit to Customer [***], Preliminary Specification
Report. Each such Preliminary Specification Report shall contain, to the extent relevant [***]