American Home Shield 2010 Annual Report Download - page 385

model and practices in a manner that results in an increase in the retained expenses of the Customer Group associated with those
agreements. For example, Service Provider will not dispatch or route work to vendors that would not have otherwise been dispatched
or routed to those vendors by Customer prior to the Original Effective Date.
10. DISASTER RECOVERY [***]
[***]
8
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE E-2
CRITICAL TRANSITION MILESTONE PAYMENTS AND CREDITS
This is Schedule E-2, Critical Transition Milestone Payments and Credits, to the First Amended and Restated Transaction Document
No. 1 to that certain First Amended and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster
Consumer Services, L.P. and International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have
the meanings set forth in the Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to
the Transaction Document.
The payments and credits associated with Transition are set forth in Schedule F-3.
1
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE E-3
PRICING TABLES
This is Schedule E-3, Pricing Tables, to the First Amended and Restated Transaction Document No. 1 to that certain First Amended
and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services, L.P. and
International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth in the
Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction Document.
Schedule E-3 begins on the next page.
[***] [41 pages omitted]
1
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE E-6
PROJECT RATES
This is Schedule E-6, Project Rates, to the First Amended and Restated Transaction Document No. 1 to that certain First Amended and
Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services, L.P. and
International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth in the
Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction Document.
Schedule E-6 begins on the next page.
[***] [3 pages omitted]
1