American Home Shield 2010 Annual Report Download - page 297

(e) [***]
4.3.2 General Requirements
[***]
4.3.3 End User Satisfaction Survey
(a) [***] conduct End User Satisfaction Survey, using Service Desk surveying methodology including
[***]
4.3.4 [***] Satisfaction Survey
[***]
5. GOVERNANCE DELIVERABLES
In connection with the Parties' obligations hereunder, the Service Provider and Customer shall implement the Deliverables set
forth in Appendices 4-A, 4-B, 4-C, 4-D, and 4-E to this Exhibit 4.
[***] [26 pages omitted]
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
Exhibit 6
Form of Auditor Confidentiality Agreement
This is Exhibit 6, Form of Auditor Confidentiality Agreement, to that certain First Amended and Restated Master Services Agreement,
dated as of November 1, 2010, between ServiceMaster Consumer Services, L.P. and International Business Machines Corporation.
Attachments. The following attachments are incorporated by reference in this Exhibit:
(a) Attachment 6-1, Confidentiality Agreement for use with Deloitte & Touche LLP; and
(b) Attachment 6-2, Mutual Non-Disclosure Agreement for use with all other Customer Auditors.
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