American Home Shield 2010 Annual Report Download - page 361

A.99 "Move" has the meaning set forth in the "End User" section of Schedule E-7.
A.100 "Network Printer" has the meaning set forth in the "End User" section of Schedule E-7.
A.101 "Offer Date" means the date agreed to by the Parties in accordance with the "Transformation and Transition Plan" Schedule,
except for Customer employees on Leaves of Absence.
A.102 "Operating System Instance" has the meaning set forth in the "Server, Storage and Database" section of Schedule E-7.
A.103 "Operational" means, with respect to a personal computer (including peripherals), and/or an PDA/handheld device, the point
in time after which installation and configuration of the unit by Service Provider have occurred and the unit user has expressly
acknowledged in writing that the unit has been successfully installed and configured.
A.104 "Patch Management" means the process of receiving, reviewing, installing and tracking software updates issued by a
software or hardware provider.
A.105 "PBX Voice Port" has the meaning set forth in the "Network" section of Schedule E-7.
A.106 "PCI" and "PCI DSS" mean the PCI Data Security Standard as published from time to time by the PCI Security Standards
Council.
A.107 "Performance Trend/Improvement Report" means a report illustrating Service Provider's performance with respect to each
Service Level as a trend analysis against [***].
A.108 "Personal Computer" has the meaning set forth in the "End User" section of Schedule E-7.
A.109 [***]
A.110 "Pool Percentage" means [***] of the At Risk Amount or, for any period during which one or more Special CPIs has been
established by Customer, [***]. For avoidance of doubt, the applicable percentage points shall be apportioned by Customer across the
CPIs such that the individual pool percentages shall total an amount not greater than [***], as applicable; provided, that at least [***]
shall be allocated across the Special CPIs, if any.
A.111 "PPQA" means product and process quality assurance.
A.112 "Preliminary Specification Report" means the preliminary specification report prepared by Service Provider in accordance
with the Change Control Procedures.
A.113 [***]
A.114 "Problem" means the unknown underlying cause of one or more Incidents.
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