American Home Shield 2010 Annual Report Download - page 291

2.5.2 Governance Tools
(a) [***] Service Provider will:
(i) Provide all necessary data in an automated fashion, to the extent practicable, to produce
the desired governance reports as agreed upon between the Parties and as outlined in Appendix 4-D. [***]
(ii) Assist Customer in ensuring that the information [***]is presented accurately on reports
consistent with Service Provider's data provided to the Customer.
(iii) Work with the Customer to use the [***] tool jointly to manage various governance
processes (issue management, service level management, etc.) and decisions.
(b) [***]
(c) [***]If necessary, Service Provider shall implement additional Service Provider performance
monitoring and reporting tools or systems [***]
3. PROGRAM MANAGEMENT
3.1 Customer PMO. Customer shall establish the Customer PMO. [***]The Customer PMO shall coordinate its
activities with the Service Provider PMO function.
3.2 Service Provider PMO. [***]Service Provider shall establish a Service Provider PMO.
3.2.1 It is expected that at a minimum the Service Provider will provide the following Services as part of its
PMO [***]
3.3 Transition Management Office
3.3.1 [***] Service Provider shall establish a Service Provider TMO to manage and execute the Transition and
Transformation Projects necessary for the commencement of the delivery of Services. [***]The Service Provider TMO shall remain
in-place for the duration of the Transition and Transformation Projects required for the commencement of the applicable Services.
3.3.2 The Service Provider TMO responsibilities, in coordination with the PMOs, include [***]
3.3.3 The PMOs
(a) shall coordinate their efforts to Transition the Services from Customer to Service Provider. The
PMOs shall also monitor and support the Transition and Transformation Projects [***]; and