American Home Shield 2010 Annual Report Download - page 272

1.46 Customer Systems means the computer hardware, software, data networks and systems used and operated by the Customer
Group for its information technology requirements, excluding the Service Provider Information System.
1.47 Deliverables has the meaning set forth in Section 10.5 of the Master Agreement.
1.48 Derivative Work means a derivative work as defined in Title 17 U.S.C. § 101, as amended.
1.49 [***]
1.50 Direct Damages has the meaning set forth in Section 13.3 of the Master Agreement.
1.51 Direct Damages Cap has the meaning set forth in Section 13.1(a) of the Master Agreement.
1.52 Disabling Code means computer programming code which has the principal function of permitting improper use, access,
deletion or modification of, or disabling, deactivating, damaging or shutting down one or more software programs or systems and/or
hardware or hardware systems, including "time bombs," "protect codes," "data destruction keys," "trap doors" and similar code or
devices.
1.53 Disaster Recovery Plan means the disaster recovery plan set forth in "Disaster Recovery Requirements" Schedule to a
Transaction Document.
1.54 Disaster Recovery Services means those services described in Section 3.5 of the Master Agreement and the "Disaster
Recovery Requirements" Schedule to a Transaction Document. The Disaster Recovery Services are part of the Services.
1.55 Dispute means any dispute, controversy or Claim, arising out of, or relating to, the Agreement, including situations or
circumstances in which the Parties are required to mutually agree on additions, deletions or changes to terms, conditions or Charges,
but are unable to do so.
1.56 Dispute Resolution Procedures means the process for resolving Disputes set forth in the "Dispute Resolution Procedures"
Exhibit.
1.57 Disputed Charges has the meaning set forth in Section 4.8 of the Master Services Agreement.
1.58 [***]
1.59 Effective Date means the date of the execution of the Master Agreement by the Parties thereto as set forth in the first
paragraph of the Master Agreement.
1.60 Execution Date means the date of execution of a Transaction Document by the Parties as set forth on the initial page thereof.
1.61 Extension Period has the meaning set forth in Section 2.1 of the Master Agreement.
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