American Home Shield 2010 Annual Report Download - page 289
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2.2.7 Customer reserves the right to use selected Third Parties within the Customer Governance Organization.
The roles within the Customer Governance Organization that shall be performed by such Third Parties shall be determined solely by
Customer. In the event that Customer employs Third Parties within the Customer Governance Organization, such Third Parties shall
not be Service Provider Competitors and shall adhere to the confidentiality and security provisions of the Agreement.
2.2.8 The Parties shall work together to confirm the responsibilities for the following roles [***]
(a) Key Roles and Responsibilities of the Customer Governance Organization:
Position/Role Area of Responsibility
Customer Responsible Executive [***]
[***] [***]
[***] [***]
[***] [***]
[***] [***]
(b) Key Roles and Responsibilities of Service Provider Governance Organization:
Position/Role Area of Responsibility
Service Provider Responsible
Executive
[***]
[***] [***]
[***] [***]
[***] [***]
[***] [***]
2.2.9 In addition to the roles and responsibilities mentioned above, various joint oversight committees will also
be established by the Responsible Executives to provide a formal mechanism for working together in a collaborative fashion. These
joint committees and protocols are defined in Appendix 4-C.