American Home Shield 2010 Annual Report Download - page 368

Service Provider shall manage the provision of the Services consistently with the principles of the IT Infrastructure Library.
This Schedule includes alternative allocations of functions, tasks and activities between Customer and Service Provider which shall
become effective as set forth below.
2.0 Responsibility Matrix
Subject to the detailed descriptions contained in this Schedule, Service Provider and Customer shall be responsible for the tasks with
an "X" in the respective columns as set forth in the table below.
[***] [66 pages omitted]
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Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE B-2
CUSTOMER BUSINESS APPLICATIONS
This is Schedule B-2, Customer Business Applications, to the First Amended and Restated Transaction Document No. 1 to that certain
First Amended and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services,
L.P. and International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth
in the Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction
Document.
This Schedule B-2 sets forth the Customer Business Applications by Customer business unit. Service Provider shall maintain all of
the Customer Business Applications set forth on this Schedule B-2 and ensure that the Customer Business Applications are available
for use by Customer at all times. The times listed in the table below in the column titled "System Availability Requirements" are
referenced in the "Service Level Matrix" Schedule and are used to measure Service Provider's performance. [***]
Software designated in the table with a "Y" in the column titled "Under Maintenance" is subject to a third-party maintenance
agreement as of the Execution Date. Service Provider shall provide the Application Development Support and Maintenance Services
as described in Section E of the "Statement of Work" Schedule for those Customer Business Applications identified with a "Y" in the
column titled "Support by IT." Customer may update this Schedule B-2 from time to time to reflect changes in the Customer Business
Applications portfolio in accordance with the Change Control Procedures. [***]
[***] [***]
[***] [***]
[***] [***]
[***] [***]
[***] [10 pages omitted]
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Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE C
KEY PERSONNEL PROVISIONS
This is Schedule C, Key Personnel Provisions, to the First Amended and Restated Transaction Document No. 1 to that certain First
Amended and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services, L.P.
and International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth in
the Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction
Document.
Schedule C consists of the "Knowledge Worker Provisions" Schedule, the "Consolidated Skills List" Schedule, and the "List of Key
Personnel" Schedule.
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