American Home Shield 2010 Annual Report Download - page 201
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5.7. Services Not to be Withheld 21
6. REPRESENTATIONS AND WARRANTIES 22
6.1. Representations and Warranties of Customer 22
6.2. Representations and Warranties of Service Provider 22
6.3. Pass-Through Warranties 24
6.4. Disclaimer 25
7. TRANSITION 25
7.1. Transition and Transformation Plan 25
7.2. Critical Transition Milestones 25
7.3. Affected Employees 25
8. GOVERNANCE 26
9. RELATIONSHIP PROTOCOLS 26
9.1. Non-Exclusive; Alternate Service Providers 26
9.2. Personnel Resources 26
9.3. Use of Subcontractors 28
9.4. Compliance With Service Agreements 30
9.5. Required Consents 30
9.6. Change Control Procedures 31
9.7. Inspections and Audits 31
10. TECHNOLOGY; INTELLECTUAL PROPERTY RIGHTS 36
10.1. Customer Software 36
10.2. Service Provider Software 36
10.3. Service Provider Materials 36
10.4. Customer Group Materials 37
10.5. Deliverables 38
10.6. Additional Licenses to Customer 39
10.7. Obligations Regarding Materials 41
10.8. Knowledge Capital 41
10.9. Limitation on Grants of Rights 42
10.10. Assignment 42
10.11. Sale of an Affiliate 42
11. CONFIDENTIALITY AND DATA 42
11.1. Company Information 42
11.2. Obligations 43
11.3. Exclusions 44
11.4. Data Ownership; Customer Data 45
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