American Home Shield 2010 Annual Report Download - page 364

A.140 "RRC" means a reduced resource credit issued to Customer by Service Provider pursuant to the ARC/RRC process
described in Section 2.4 and Section 2.5 of Schedule E-1.
A.141 "RRC Point" means the threshold point at which Resource Unit consumption must be reduced below the Resource Baseline
before a RRC will be applied. [***]
A.142 "RRC Rate" means the monetary rate per unit to be credited by Service Provider to Customer for any Resource Unit
consumption for each applicable Resource Unit [***] according to the formulas defined in Section 2.4(b) of Schedule E-1.
A.143 "Ruggedized Mobile Device" has the meaning set forth in the "End User" section of Schedule E-7.
A.144 "Senior Executives" means the senior official from each Party (or the Party's parent company) designated in Section 2.3(c)
(iii) of the "Dispute Resolution Procedures" Exhibit.
A.145 "Service Authorization" means a request in the form of a Project Work Order or similar approval for the provision of certain
services that authorizes a change in the volume of certain Resource Units which will trigger an ARC or RRC. For certain non-Project
related Resource Units the requirement for a Service Authorization shall be satisfied via the mutually agreed upon process by which
end-users are authorized to request a service from Service Provider.
A.146 [***]
A.147 "Service Level Credit" means the financial credits incurred by Service Provider in favor of Customer for Service Level
Defaults for CPIs determined in accordance with the provisions of Section 6(a) of the "Service Level Methodology" Schedule.
A.148 "Service Level Default" means a Minimum Service Level Default or Expected Service Level Default.
A.149 "Service Level Improvement Date" means the date beginning [***] after each applicable Service Level Commencement
Date.
A.150 "Service Level" Schedule sets forth certain Service Levels against which Service Provider's performance of the Services will
be measured. Also referred to as the "Service Level Matrix."
A.151 "Service Level Reporting Period" means each [***] beginning on each applicable Service Level Commencement Date and
continuing (rolling) monthly throughout the Term. [***]
A.152 "Service Level Termination Event" has the meaning provided in Section 2(c)(iv) of the "Service Level Methodology"
Schedule.
A.153 "Service Level Type" are listed in the "Service Level" Schedule.
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