American Home Shield 2010 Annual Report Download - page 398

Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
The terms of the Master Services Agreement and its Schedules and Transaction Documents apply to this transaction.
First Amended and Restated Schedule M-9 to the Disaster Recovery Requirements
[***] [3 pages omitted]
1
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
The terms of the Master Services Agreement and its Schedules and Transaction Documents apply to this transaction.
First Amended and Restated Schedule M-10 to the Disaster Recovery Requirements
[***] [3 pages omitted]
1
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
First Amended and Restated Schedule M-11 to the Disaster Recovery Requirements
The terms of the Master Services Agreement and its Schedules and Transaction Documents apply to this transaction.
[***] [11 pages omitted]
1
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE N
TERMINATION ASSISTANCE SERVICES
1. GENERAL
This is Schedule N, Termination Assistance Services, to the First Amended and Restated Transaction Document No. 1 to that certain
First Amended and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services,
L.P. and International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth
in the Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction
Document.
2. TERMINATION ASSISTANCE
2.1. General
During each Termination Assistance Period, Service Provider shall provide the Termination Assistance Services in
accordance with this Schedule and Section 12.4 of the Master Agreement.
2.2. Access to Resources
In providing Termination Assistance Services, Service Provider shall provide to one or more members of the Customer
Group itself or one or more Successor Service Providers, or their representatives, contractors and consultants, reasonable
access to, use of and information relating to [***] for the sole purpose of transitioning the Services to Customer or a
Successor Service Provider.
2.3. Removal of Property
During the Termination Assistance Period, Service Provider shall: